Don't let ego get in the way of a good business decision
Your partners owe you nothing. No matter how hard you worked for them.
Your unhappy customers owe you nothing. No matter how long the pilot, etc.
VCs that ghosted you owe you nothing.
Just focus on winning.
I think one of the saddest things one can hear is “they will never be able to achieve something”.
No one is able to tell you this. No one has the right to say this.
Only you can know when you have reached your limits. Even then, you will surprise yourself.
👍
I believe in the future. I know that one day, we'll have self-driving cars, miraculous medical cures and maybe even teleportation. And I'm pretty sure that even then, the tech support solution to fixing issues will be "have you tried restarting it?"
Secret to 150%+ net revenue retention:
Do QBR (Quarterly Business Reviews) with all your customers
Ask them what other problems you can >solve< for them
Solve them, for real
150%+ net revenue retention then happens, like magic
"It is not what happens to you in life that makes the difference. It is how you react to each circumstance you encounter that determines the result." - Earl Nightingale
There are 2 dimensions to a "Make Mom Proud" organization—one is deliberateness and the other one is leadership bravery. I explain how to incorporate these behaviors into your #CX journey in my interview with @CustomerGauge #CustExp#Leadership https://t.co/H9G07wvqE1
Have an #NPS question? We're hosting an #AskMeAnything session with Jørgen Bo Christensen, author of Next-Generation Net Promoter white paper. Send us your questions in a pm here.
We look at customer feedback, from Black Duck FLIGHT 2017, our recent Net Promoter Score survey and other sources, to help us build a better Black Duck product roadmap. #BDSFLIGHT2017#NPS#customerfeedback
Beyond excited to come into the office and see this has arrived...
The official book on product roadmaps!
I was honoured to contribute with the foreword, but the entire book is 👌