Trishaala Chengappa

Passionate about Product Management, Customer Centric Dev. & providing stellar Customer Experience. Loves Travelling, Food & Art. Not afraid to try new things!

[Jason ✨👾SaaStr.Ai✨ Lemkin @jasonlk]

Don't let ego get in the way of a good business decision

Your partners owe you nothing. No matter how hard you worked for them.

Your unhappy customers owe you nothing. No matter how long the pilot, etc.

VCs that ghosted you owe you nothing.

Just focus on winning.

[Trishaala Chengappa @Trishaala]

So true!

[Harry Stebbings @HarryStebbings]

I think one of the saddest things one can hear is “they will never be able to achieve something”.

No one is able to tell you this. No one has the right to say this.

Only you can know when you have reached your limits. Even then, you will surprise yourself.

👍

[Nick Mehta @nrmehta]

I believe in the future. I know that one day, we'll have self-driving cars, miraculous medical cures and maybe even teleportation. And I'm pretty sure that even then, the tech support solution to fixing issues will be "have you tried restarting it?"

[Jason ✨👾SaaStr.Ai✨ Lemkin @jasonlk]

Secret to 150%+ net revenue retention:

Do QBR (Quarterly Business Reviews) with all your customers

Ask them what other problems you can >solve< for them

Solve them, for real

150%+ net revenue retention then happens, like magic

[Trishaala Chengappa @Trishaala]

Find out more at Monetize! 2019 Amsterdam.

[Trishaala Chengappa @Trishaala]

So true!

[David Cancel @dcancel]

"It is not what happens to you in life that makes the difference. It is how you react to each circumstance you encounter that determines the result." - Earl Nightingale

[Jared Spool @jmspool]

Outsourcing your user research is like outsourcing your vacation.

It gets the job done, but it’s unlikely to have the desired effects.

[Trishaala Chengappa @Trishaala]

Go Team CustomerGauge! The Dam to Dam Run @CustomerGauge

[Jeanne Bliss @JeanneBliss]

There are 2 dimensions to a "Make Mom Proud" organization—one is deliberateness and the other one is leadership bravery. I explain how to incorporate these behaviors into your #CX journey in my interview with @CustomerGauge #CustExp #Leadership https://t.co/H9G07wvqE1

[Trishaala Chengappa @Trishaala]

CX insights, Benchmarks and more! https://t.co/sIOYifF8Kd

[Trishaala Chengappa @Trishaala]

Join the revolution! #monetize2018

[Sarah Frazier @srhfrazier]

Days are counting down to #monetize2018! Have you grabbed your seat?

[NPS Benchmarks @npsbenchmarks]

Have an #NPS question? We're hosting an #AskMeAnything session with Jørgen Bo Christensen, author of Next-Generation Net Promoter white paper. Send us your questions in a pm here.

[brntpotato @brntbeer]

Love hearing about @CustomerGauge at the #hackersandfounders meetup in Amsterdam. proper NPS measurement and customer success!

[Tracy Linne @tracylinne]

Meet our CFO https://t.co/Iz706sCCxx

[Follow @BlackDuck_SW @SWIntegrity]

We look at customer feedback, from Black Duck FLIGHT 2017, our recent Net Promoter Score survey and other sources, to help us build a better Black Duck product roadmap. #BDSFLIGHT2017 #NPS #customerfeedback

[Trishaala Chengappa @Trishaala]

Cannot agree more! https://t.co/be0NZjhExu

[David Cancel @dcancel]

You won't have enough time in your life to learn everything by trial and error.
You must learn from the failures of others.
Kill the ego.

[Trishaala Chengappa @Trishaala]

Looking forward to reading this one! https://t.co/1dWkMPrmDy

[Janna Bastow simplybastow.bsky.social @simplybastow]

Beyond excited to come into the office and see this has arrived...

The official book on product roadmaps!

I was honoured to contribute with the foreword, but the entire book is 👌

[Cvetilena Gocheva @CGocheva]

Really Looking Forward to This One! #NPS #webinar https://t.co/DNQ7Qk7bT8

[Tracy Linne @tracylinne]

We're hiring in sales! https://t.co/rHoTFG5RQq