Tuft & Needle

Home goods for dreamers. 100-night sleep trial & easy returns. Email [email protected] for help.

[Tuft & Needle @TuftandNeedle]

@BraveUSA1776 Hi there! We are sorry to hear about this, but are happy to help out. If you can DM us your order information, we can see what we can do.

[Tuft & Needle @TuftandNeedle]

@platoda Hi there! We are sorry to hear about this situation but are happy to see what can be done. If you can send us a private message with your information, we can check in on your order. We look forward to your reply!

[Tuft & Needle @TuftandNeedle]

@TJPalmz11 Hi there! It depends on whether you purchased directly through Tuft & Needle and if your order has already shipped. If you purchased directly through T&N then you can give us a quick call at 877-842-2586 and we can contact FedEx (or another shipper depending on the item) for you.

[Tuft & Needle @TuftandNeedle]

In 2012, we put a mattress in a box and sent it to your front door. But we didn’t just want to make mattress buying easier, we wanted to make sleep better.

Enter The T&N Original. Shop now: https://t.co/9Y978V8gME

[Tuft & Needle @TuftandNeedle]

@post_survival We're very sorry to hear about your experience with our mattress. But we would like to help. If you would please send us a direct message with your information and more details about your experience, we would be happy to take a look. We look forward to hearing from you.

[Tuft & Needle @TuftandNeedle]

@j40257 Hi there! Please do not flip your mattress over. It is a one-sided mattress and is not meant to be flipped. However, you can DM us your order info and we can help you get started on a warranty claim if you would like. Please let us know! Cheers, The T&N Team

[Tuft & Needle @TuftandNeedle]

@gvan605 We're so glad to hear that we were able to help you out! We hope you enjoy your new mattress 😁

[Tuft & Needle @TuftandNeedle]

@sbvertigo I'm so glad we were able to help and get that taken care of for you and your grandmother. Please let us know if you have any further questions or requests. In the meantime, have a great evening! Cheers, The T&N Team

[Tuft & Needle @TuftandNeedle]

@sbvertigo Were you able to get everything resolved over the phone?

[Tuft & Needle @TuftandNeedle]

@sbvertigo It's no problem at all! We want to get you and your grandmother all taken care of.

[Tuft & Needle @TuftandNeedle]

@sbvertigo Please let us know if you are still unable to get through and we can arrange for someone to give you a callback.

[Tuft & Needle @TuftandNeedle]

@sbvertigo Hi there! For the warranty claim, we would not have you send the mattress back to us. You may donate or dispose of it how you see fit once a replacement is sent. However, we would at least need to see photos of the mattress in order to process the warranty claim.

[Tuft & Needle @TuftandNeedle]

@PG_Kelly You're very welcome!

[Tuft & Needle @TuftandNeedle]

@jfacemyer 🙌

[Tuft & Needle @TuftandNeedle]

@FrankSchloegel Hi Frank! No, you should not flip your mattress. It has a top and bottom layer and you don't want to sleep on the bottom layer. Also, the cover is not meant to be removed so please leave it in place & spot clean it. Let us know if you have other questions. Cheers, The T&N Team

[Tuft & Needle @TuftandNeedle]

@Kunky @AndrewOfYFC 🙌 Yay! We're glad you like it!

[Tuft & Needle @TuftandNeedle]

@Carter87250508 @LemonyKlem Hi there! We love that you love it! Thanks for the mention 😁

[Tuft & Needle @TuftandNeedle]

@PrivatEquityGuy @heycpj We agree 😁

[Tuft & Needle @TuftandNeedle]

@heycpj @PrivatEquityGuy We're glad to hear it!