Jeff Thompson

Building superior offshore cx support/service teams | Virtual Assistant Solutions | Oatmeal and Oatmeal Cookie Advocate
[email protected]

[Jeff Thompson @TwphJeff]

When we work with you to build your offshore team, how does it work? Where do we get the agents from? How much involvement do you need to have?

https://t.co/NMSgYAq52o

#bpo #philippines #offshoreoutsourcing #customerexperience #customersupport

[Jeff Thompson @TwphJeff]

Check out the latest article in my newsletter: Why Choose A BPO Outside Of Manila https://t.co/wa19JOzz0i via @LinkedIn #offshoring #outsourcing #globalteams #offshoreteams #outsourcingstrategy

[Jeff Thompson @TwphJeff]

Relate much?

#zoom #WorkFromHome

[Jeff Thompson @TwphJeff]

Never politicize your cx experience!

There are no corners on a round world

#CustomerExperience

[TeleworkPH @TeleworkPHOSI]

Do you want a team of agents who can understand what your customers need when they can't express in words their concerns?

Give your customers the best!

Build a team of empathetic, skillful agents with Telework PH.
👉🏼https://t.co/yD7d5BuN6T

#outsource #offshore #Philippines

[Ben Motteram 🇦🇺 @CXpert]

@SnowdenEd Don't stop posting, Ed. You never know who you might be inspiring...

[Ed @SnowdenEd]

Not sure why I post anything on here. I'm the only one who seems to read my posts...🤷‍♂️

[Daphne Lopes @daphnelopes_]

The gold-standard metrics of CS are NRR and Product Usage. But those metrics only show you how effective we are at our own growth. You can't drive growth by measuring just the result.

Join me at @GainsightHQ 's Pulse to learn how to increase NRR by focusing on customer outcomes

[Jeff Thompson @TwphJeff]

What Defines Us Is How Well We Rise After Falling. Falling is only a part of the journey, not the end of it. #rightmindset #motivateyourself #inspireothers

[Jeff Thompson @TwphJeff]

Take your customers on a journey they'll never forget!
It's worth exploring yes? https://t.co/hAOXfRnbSK
#outsource #customersupport

[Jeff Thompson @TwphJeff]

@deniseleeyohn reposting this on LinkedIn

[Jeff Thompson @TwphJeff]

@HartHanson @BarbaraHallHQ THAT sincerely drives me insane....

[Jeff Thompson @TwphJeff]

Frustrated with a staff #quietquitting ? I can help you build a dream team with a staff that WANTS to go the extra mile and prove that hard work never goes unrewarded AND you have one chance to show the type of person you really are....
#outsourcing #offshore

[Ben Motteram 🇦🇺 @CXpert]

Need an Answer to Quiet Quitting? Start With Your #Culture https://t.co/9QruRoSUk6 - @Gallup #empexp #leadership

[Jeff Thompson @TwphJeff]

a great #customerexperience will bring in more customers- without a doubt.

[Jeff Thompson @TwphJeff]

https://t.co/xzqUAoBuhq

[TeleworkPH @TeleworkPHOSI]

Yes! There are instances that moonlighting is NOT a problem.

It is when employees are HONEST about it and can EFFECTIVELY MANAGE two or three jobs.
👉🏼https://t.co/2KVHF1AVzb

#customersupport #virtualassistant #backoffice #outsource #offshore #Philippines

[Emily Deschanel @emilydeschanel]

Wooo hoo!

[Jeff Thompson @TwphJeff]

@RachMiller @maddollliza If you're talking about Devil in Ohio- the intro song is perfect :)

[Jeff Thompson @TwphJeff]

@jennysuedempsey Well yes and no- the agents we source normally have a back up plan ready to go. Professionals :)

[TeleworkPH @TeleworkPHOSI]

Records show that 4.2 of 7.8 billion people (Digital, 2021) are in social media and counting.

That's 53.4% of the population!

Is your business even using social media to its full potential? 👉🏼https://t.co/fxG2PeUL5L

#virtualassistant #outsource #offshore #Philippines