UBACARES

Welcome to @UBAGroup’s Customer Fulfilment Centre. For immediate support and complaints resolution, tweet at us or send us a direct message.

[UBACARES @UBACares]

Dear Valued Customer,

We have identified fraudulent SMS messages circulating claiming there is an issue with customers’ accounts. The messages instruct recipients to complete an “identity verification” within 24 hours by clicking on a link.

Please be advised that these messages and the link provided did not originate from UBA. They are fraudulent attempts to obtain customers’ personal and banking information.

To safeguard your account:

• Do not click on the link contained in the message or provide any information through it.
• Never share your PIN, password, OTP, card details, BVN or other confidential banking information with anyone.
• UBA will never ask you to disclose your OTP or PIN through an unsolicited link or message.
• Do not respond to or engage with the sender.
• Delete the fraudulent message immediately.

If you have clicked on the link, divulged the OTP or shared your banking details:

✅ Freeze your account immediately by dialling *919*911#.
✅ Contact us immediately via 02-012808800 or any of our official customer support channels for assistance.

Please remain vigilant and always verify the source of any message requesting you to take urgent action on your account.

Your security remains our priority. Bank safely with UBA.

[UBACARES @UBACares]

@Alaga005 Hello @Alaga005, please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. https://t.co/Mm5IphMJQ1.

#UBA_CARES

[UBACARES @UBACares]

@oluchiwilliams0 Hello @oluchiwilliams0, please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. https://t.co/Mm5IphMJQ1
UBA Cares

[UBACARES @UBACares]

Before You Click "Transfer"... ⏳

Take just 10 seconds to:
✔ Confirm the account name.
✔ Verify the bank.
✔ Double-check the account number.
✔ Make sure you're sending the money to the intended recipient.

A few extra seconds can save you the stress, time, and effort involved in recovering funds from an erroneous transfer.

If You Transfer Funds to the Wrong Account:
- Report the transaction to your bank immediately.
- ⁠Notify the beneficiary bank as soon as possible.
- ⁠Where required, obtain a court order and present it to the beneficiary bank. This may enable the bank to place a restriction on the funds while the matter is being reviewed and resolved.

Before You Click Send...
Pause. Review. Transfer with Confidence.

Bank Safely.

#UBACares #SafeBanking #FraudAwareness #BankSmart

[UBACARES @UBACares]

Hello @OlaMi_Arsenal, thank you for bringing this to our attention. We sincerely appreciate your feedback and deeply value your relationship and patronage with us. However, please do not hesitate to reach out if you have any subsequent inquiries, complaints, or requests. We are always delighted to assist. Thank you.

[UBACARES @UBACares]

@Tomz876 understanding.

We look forward to hearing from you.

https://t.co/Mm5IphMJQ1\ 

#UBACares (2/2)

[UBACARES @UBACares]

@Tomz876 Hello @Tomz876, thank you for bringing this to our attention. Kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to continue the conversation and engage with us directly.

Thank you for your patience and (1/2)

[UBACARES @UBACares]

@AdamswayXpress Hello @AdamswayXpress, please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. 
https://t.co/Mm5IphMJQ1

[UBACARES @UBACares]

@dykeonline directly.

Thank you for your patience and understanding.

We look forward to hearing from you.

https://t.co/Mm5IphMJQ1\ 

#UBACares (2/2)

[UBACARES @UBACares]

@dykeonline Hello @dykeonline, thank you for bringing this to our attention. We are sorry to hear about your experience.

Kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to continue the conversation and engage with us (1/2)

[UBACARES @UBACares]

@beholderview continue the conversation  https://t.co/Mm5IphMJQ1\ (2/2)

[UBACARES @UBACares]

@beholderview Hello @beholderview, thank you for bringing this to our attention. We sincerely appreciate your feedback and deeply value your relationship and patronage with us. Kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to (1/2)

[UBACARES @UBACares]

@youngdondrey Hello @youngdondrey, please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. 
https://t.co/Mm5IphMJQ1

[UBACARES @UBACares]

@RxSabba Hello @RxSabba, we appreciate your positive feedback and value your patronage. To us, you are more than a customer but part of the UBA family. Thank you for banking with UBA. Enjoy the rest of your day. 
UBA Cares.

[UBACARES @UBACares]

@adiosafrica Hello @adiosafrica, please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. 
https://t.co/Mm5IphMJQ1

[UBACARES @UBACares]

Hello @Alaga005, thank you for contacting UBA Africa's Global Bank. We sincerely apologize for the delayed response. Kindly be informed that a verbal communication will be required to enable us assist. However, we may not be able to contact you at the moment. Please confirm a convenient time to enable us engage you verbally during the day. Thank you.

[UBACARES @UBACares]

Hello @Rasterman4L, thank you for bringing this to our attention. We are sorry to hear about your experience.

Kindly send us a direct message with your contact details and a member of our team will contact you to resolve any issues you may have.

Thank you for your patience and understanding.

We look forward to hearing from you.

https://t.co/xPZhIa4cKt\

#UBACares

[UBACARES @UBACares]

@TheBloody_Truth and understanding.

We look forward to hearing from you.

https://t.co/Mm5IphMJQ1\ 

#UBACares (2/2)

[UBACARES @UBACares]

A quick reminder, because keeping your account(s) safe matters to us.

Staying safe online starts with a few simple steps.

UBA will never ask you to share your PIN, password, OTP, card details or other confidential banking information through unsolicited messages or links.

Before you click or share any information, pause and verify.

If you’re ever unsure, reach out to us through our official channels. We’re always happy to help.

#UBACares #StaySafe

[UBACARES @UBACares]

@TheBloody_Truth Hello @TheBloody_Truth, Hello, thank you for bringing this to our attention. Kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to continue the conversation and engage with us directly.

Thank you for your patience (1/2)

[UBACARES @UBACares]

@_ThisIsHenry you for your patience and understanding. We look forward to hearing from you.
https://t.co/Mm5IphMJQ1
UBA Cares
(2/2)

[UBACARES @UBACares]

@_ThisIsHenry Hello @_ThisIsHenry, thank you for bringing this to our attention. We are sorry to hear about your experience with your mobile app. Kindly send us a direct message with your contact details, and a member of our team will contact you to resolve any issues you may have. Thank (1/2)

[UBACARES @UBACares]

@Tomz876 understanding.

We look forward to hearing from you.

https://t.co/Mm5IphMJQ1\ 

#UBACares
(2/2)

[UBACARES @UBACares]

@Tomz876 Hello @Tomz876, thank you for bringing this to our attention. Kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to continue the conversation and engage with us directly.

Thank you for your patience and (1/2)