UBACARES

Welcome to @UBAGroup’s Customer Fulfilment Centre. For immediate support and complaints resolution, tweet at us or send us a direct message.

[UBACARES @UBACares]

Dear Valued Customer,

We have identified fraudulent SMS messages circulating claiming there is an issue with customers’ accounts. The messages instruct recipients to complete an “identity verification” within 24 hours by clicking on a link.

Please be advised that these messages and the link provided did not originate from UBA. They are fraudulent attempts to obtain customers’ personal and banking information.

To safeguard your account:

• Do not click on the link contained in the message or provide any information through it.
• Never share your PIN, password, OTP, card details, BVN or other confidential banking information with anyone.
• UBA will never ask you to disclose your OTP or PIN through an unsolicited link or message.
• Do not respond to or engage with the sender.
• Delete the fraudulent message immediately.

If you have clicked on the link, divulged the OTP or shared your banking details:

✅ Freeze your account immediately by dialling *919*911#.
✅ Contact us immediately via 02-012808800 or any of our official customer support channels for assistance.

Please remain vigilant and always verify the source of any message requesting you to take urgent action on your account.

Your security remains our priority. Bank safely with UBA.

[UBACARES @UBACares]

@netizan Hello @netizan, kindly be informed that a response has been provided via DM. TThank you.

[UBACARES @UBACares]

@theamisopius Hello @theamisopius, kindly be informed that a response has been provided via DM. Thank you.

[UBACARES @UBACares]

@ikenna56469 Hello @ikenna56469, kindly be informed that a response has been provided via DM. Thank you.

[UBACARES @UBACares]

@Henrysjoy1 Hello @Henrysjoy1, thank you for bringing this to our attention. Kindly send us a direct message with your contact details and a member of our team will contact you to resolve any issues you may have.

We look forward to hearing from you.
https://t.co/Mm5IphMJQ1

#UBA Cares

[UBACARES @UBACares]

@PeterJev Hello @PeterJev, thank you for bringing this to our attention. We are sorry to hear about your experience. Please be informed that a response has been provided via DM. Kindly reach us via DM using this link. Thank you for your patience. https://t.co/Mm5IphMJQ1

UBA Cares

[UBACARES @UBACares]

@ComrSimonBf4 Hello @ComrSimonBf4, kindly be informed that a response has been provided via DM. Thank you.

[UBACARES @UBACares]

@smileg25 Hello @smileg25, kindly be informed that a response has been provided via DM. Please confirm same. Thank you.

[UBACARES @UBACares]

@Tomz876 Hello @Tomz876, thank you for bringing this to our attention. Please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. https://t.co/Mm5IphMJQ1
UBA Cares

[UBACARES @UBACares]

@_Datfineboy Hello @_Datfineboy, your Twitter mention caught our attention. We would like to see how we may help you. Please click the link to connect with us via DM. https://t.co/Mm5IphMJQ1\

[UBACARES @UBACares]

@Zungeruconnect Hello @Zungeruconnect, kindly be informed that a response has been provided via DM. Thank you. https://t.co/Mm5IphMJQ1

[UBACARES @UBACares]

@TTotush2700 Hello @TTotush2700, thank you for bringing this to our attention. Please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you. https://t.co/Mm5IphMJQ1
UBA Cares

[UBACARES @UBACares]

@OloweH understanding.

We look forward to hearing from you.

https://t.co/Mm5IphMJQ1

UBA Cares (2/2)

[UBACARES @UBACares]

@OloweH Hello @OloweH, thank you for bringing this to our attention. We are sorry to hear about your experience.

Kindly send us a direct message with your contact details and a member of our team will contact you to resolve any issues you may have.

Thank you for your patience and (1/2)

[UBACARES @UBACares]

@IsraelEneirumin Hello @IsraelEneirumin, please be informed that a response has been provided via DM. Thank you.

[UBACARES @UBACares]

@ochagudon Hello @ochagudon, kindly be informed that a response has been provided via DM. Thank you.

https://t.co/Mm5IphMJQ1

[UBACARES @UBACares]

@oluwapelum58468 Hello @oluwapelum58468, kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to continue the conversation: https://t.co/Mm5IphMJQ1\  
Thank you.

[UBACARES @UBACares]

@FlawaDee understanding.
We look forward to hearing from you.
https://t.co/Mm5IphMJQ1
UBA Cares
(2/2)

[UBACARES @UBACares]

@FlawaDee Hello @FlawaDee, thank you for bringing this to our attention. We are sorry to hear about your experience.
Kindly send us a direct message with your contact details and a member of our team will contact you to resolve any issues you may have.
Thank you for your patience and (1/2)

[UBACARES @UBACares]

@MrRandomGuyTv Hello @MrRandomGuyTv, please be informed that a response has been provided via DM.

Thank you for your patience and understanding.

https://t.co/Mm5IphMJQ1

UBA Cares

[UBACARES @UBACares]

@aysontweets Hello @aysontweets, kindly be informed that a response has been sent to you via direct message (DM). Please click the link below to continue the conversation: https://t.co/Mm5IphMJQ1\  
Thank you.

[UBACARES @UBACares]

Before You Click "Transfer"... ⏳

Take just 10 seconds to:
✔ Confirm the account name.
✔ Verify the bank.
✔ Double-check the account number.
✔ Make sure you're sending the money to the intended recipient.

A few extra seconds can save you the stress, time, and effort involved in recovering funds from an erroneous transfer.

If You Transfer Funds to the Wrong Account:
- Report the transaction to your bank immediately.
- ⁠Notify the beneficiary bank as soon as possible.
- ⁠Where required, obtain a court order and present it to the beneficiary bank. This may enable the bank to place a restriction on the funds while the matter is being reviewed and resolved.

Before You Click Send...
Pause. Review. Transfer with Confidence.

Bank Safely.

#UBACares #SafeBanking #FraudAwareness #BankSmart