UBACARES

Welcome to @UBAGroup’s Customer Fulfilment Centre. For immediate support and complaints resolution, tweet at us or send us a direct message.

[UBACARES @UBACares]

Diaspora Customers, please take a moment to read this.

Do you still have access to the SIM linked to your UBA account?

If you have a Nigerian phone number registered on your UBA account but no longer have access to the SIM, please take action.

A mobile number that has been inactive for an extended period may be reassigned by the network provider. This could mean that while you still use the number on WhatsApp, you may no longer control the SIM itself.

Why does this matter?
Your registered mobile number is an important part of your banking relationship and may be used to receive transaction alerts, OTPs and other important account notifications.

If you no longer have access to the SIM linked to your UBA account, please contact us to update your registered phone number.
📞 0700 2255 822 / 020 1280 7000

📧 [email protected]

📱 DM @UBACares

Important: Being able to use a number on WhatsApp does not necessarily mean you still control the SIM associated with that number.

Protect your account. Keep your registered contact details up to date.

#UBACares #StaySecure

[UBACARES @UBACares]

@Auridofina Hello @Auridofina, your Twitter mention caught our attention. We would like to see how we may help you. Please click the link to connect with us via DM. https://t.co/Mm5IphMJQ1\

[UBACARES @UBACares]

@feyothegenius Hello @feyothegenius, please be informed that a response has been provided via DM. Kindly check to confirm same. Thank you.
https://t.co/Mm5IphMJQ1\

[UBACARES @UBACares]

@ayo_dareall Hello @ayo_dareall, kindly send us a direct message with your contact details and a member of our team will contact you to resolve any issues you may have.
Thank you for your patience and understanding.
We look forward to hearing from you.
UBA Cares

[UBACARES @UBACares]

@everybody8emma Careers page on the official UBA website: https://t.co/dHz9e84xzQ.

(2/2)

[UBACARES @UBACares]

@everybody8emma Hello @everybody8emma, kindly forward your application along with your CV to [email protected]. If your qualifications match any current or future openings, you will be contacted. For further information and to explore available opportunities, please visit the UBA (1/2)

[UBACARES @UBACares]

@Teemah433 Hello @Teemah433, please be informed that response has been provided via DM https://t.co/Mm5IphMJQ1\  
UBA Cares

[UBACARES @UBACares]

Hello @Crownfulhouse, kindly be informed that there are two UBA mobile applications: the UBA Mobile App, which is currently experiencing downtime, and UBA Mobile Banking, which serves as the alternative channel provided in our previous response.
You may access the UBA Mobile Banking application via Google Play Store or download it from the Apple App Store using the link below:
 https://t.co/FertrpxOiy

[UBACARES @UBACares]

@Ojooluwafe97181 Hello @Ojooluwafe97181, kindly be informed that a response has been provided via DM https://t.co/Mm5IphMJQ1\. Thank you.

[UBACARES @UBACares]

Hello @idiakeowa, please be assured that your feedback has been noted and forwarded to the appropriate team for consideration during future branch expansion and agency planning. We truly appreciate your continued trust in UBA and your desire to see our services closer to your community. Thank you.

[UBACARES @UBACares]

Hello @everybody8emma, please be informed that the message did not emanate from UBA. We are in no way associated with these individuals. We strongly advise that you desist from all forms of communication with this impostor/s in your own best interest to avoid being a victim of fraud as it is a scam.
The following tips will help you protect your account:
* NEVER share your account information or personal banking details with anyone
* DO NOT share your card number, the security number on the back of your card or card expiry date with anyone.
* Your card is for your use only, DO NOT share your PIN or give your card to anyone.
* Never generate a token or OTP for anyone via telephone, email, SMS, Live Chat or Social Media
* If your card is lost or stolen or you think your account has been compromised, please contact us immediately.
Remember if you receive any suspicious calls, please call our 24hr Customer Fulfillment Centre immediately.
If you have given out your personal information, please call our fraud helpline on 012808800 for quick assistance or block your card by dialing *919*10# and *911*9# to freeze your account. Thank you.

[UBACARES @UBACares]

@Holuwaseun1020 Hello @Holuwaseun1020, we are sorry to hear about what happened and would like to see how we can help. Please use the DM link (https://t.co/Mm5IphMJQ1\) to send us a private message and we will follow up with you. Thank you.

[UBACARES @UBACares]

@Akhue_s Hello @Akhue_s, kindly engage us via DM to avoid sharing your personal information with the public. Thank you.
https://t.co/Mm5IphMJQ1\

[UBACARES @UBACares]

@Iamscot70696236 Hello @Iamscot70696236, thank you for your patience. Please be informed that a response has been provided via DM. Thank you.

[UBACARES @UBACares]

@foxcameback @MoMo_PSB Hello @foxcameback, please be informed that a response has been provided via DM(https://t.co/Mm5IphMJQ1). Thank you.

[UBACARES @UBACares]

Hello @Riho_CFC, Thank you for bringing this to our attention. 
The SMS you referenced is a phishing message and was not sent by UBA. 

Please do not click the link, reply or share your OTP, PIN, password, or card details.

We are working with the network provider to investigate this occurrence. 

If you have already clicked the link or shared any information, please contact us immediately on 02012808800 or 07002255343. Thank you.

[UBACARES @UBACares]

@the_phenom_nerd Hello @the_phenom_nerd, please be informed that response has been provided via DM https://t.co/Mm5IphMJQ1\  
UBA Cares

[UBACARES @UBACares]

Need to update the mobile number linked to your UBA account? Here’s how

If you no longer have access to the SIM registered on your UBA account, you can update your mobile number through one of these options:

Option 1: UBA Self-Service
Update your registered mobile number through the UBA Self-Service platform.
Follow the prompts to authenticate and complete your mobile number update.

https://t.co/C5THAfdoEO

Option 2: Contact UBA Cares
If you’re unable to use the Self-Service option, don’t worry. Simply send us a DM on any of our verified UBA Cares social media pages on X, Instagram or Facebook.

Our team will guide you through the account update process. 

You may be required to provide:
• A completed and signed Account Update Form
• A valid means of identification
• A recent passport photograph
• Any additional information required to verify your identity and process the request

🔐Stay secure: UBA will never ask you to disclose your PIN, Secure Pass, OTP, card PIN or other confidential banking credentials with anyone

Always confirm that you are communicating with an official, verified UBA account before sharing any information.

Thank you for choosing UBA.

[UBACARES @UBACares]

Hello @onlyjaypunt, thank you for your patience. Please be informed that the message did not emanate from UBA. We are in no way associated with these individuals. We strongly advise that you desist from all forms of communication with this impostor/s in your own best interest to avoid being a victim of fraud as it is a scam.

The following tips will help you protect your account:
* NEVER share your account information or personal banking details with anyone
* DO NOT share your card number, the security number on the back of your card or card expiry date with anyone.
* Your card is for your use only, DO NOT share your PIN or give your card to anyone.
* Never generate a token or OTP for anyone via telephone, email, SMS, Live Chat or Social Media
* If your card is lost or stolen or you think your account has been compromised, please contact us immediately.
Remember if you receive any suspicious calls, please call our 24hr Customer Fulfillment Centre immediately.
If you have given out your personal information, please call our fraud helpline on 012808800 for quick assistance or block your card by dialing *919*10# and *919*9# to freeze your account. Thank you.

[UBACARES @UBACares]

@EmmanuelJo16334 Hello @EmmanuelJo16334, at UBA, delivering exceptional service and building strong, lasting relationships with our customers remain our priority. We value you, you are more than just a customer. Thank you for choosing UBA.

[UBACARES @UBACares]

@Miss_Lorlai card or freeze your account by dialing *919*911#. Thank you. (5/5)

[UBACARES @UBACares]

@Miss_Lorlai please contact us immediately.
Remember, if you receive any suspicious calls, please call our 24hr Customer Fulfillment Centre immediately.

If you have given out your personal information, please call our fraud helpline on 012808800 for quick assistance or block your (4/5)