Union Bank of the Philippines

UnionBank empowers consumers to live their best lives through the latest financial innovations.

[Union Bank of the Philippines @unionbankph]

Hello, @ganado67923. For security reasons and to maintain the confidentiality of an account, UnionBank does not keep copies of clients’ ATM PINs on record. Please remember that you have 3 attempts to enter the correct PIN per day. Once you have exceeded the limit, this will automatically refresh after 2 hours.

In the event that you cannot remember the old PIN, you may have the options as listed below:

• ATM PIN reset via UnionBank Mobile Application

1. Go to manage cards.
2. Select the right Card
3. Click “Change ATM card PIN
4. Set your ATM card PIN
5. Re-enter you PIN
6. Provide the one-time password
7. Congratulations you have successfully changed your PIN.

• Request for Re-PIN via Branch

Please visit the nearest UBP branch and request for a re-PIN. Fill-out Re-PIN request form and pay for P50. Request for Re-PIN is real time. Once received, you may proceed with card activation via app and change the default PIN via (ATM) app.

Please feel free to get in touch with us if you have any queries or issues. Thank you.

[Union Bank of the Philippines @unionbankph]

Hello, @rfaemri. We apologize for any inconvenience this may have caused you. We take your concerns seriously and are here to assist you.

To address this promptly, please connect with our Customer Service team through your UnionBank Online account. From your UnionBank Online dashboard, navigate to Inbox > Mailbox > Create Ticket.

Thank you for your understanding, and we look forward to maintaining your confidence in our services.

[Union Bank of the Philippines @unionbankph]

Hello, @amsedely38455. We know it is important for you to retrieve your access to your UnionBank Online profile. Kindly follow the steps listed below to retrieve your account:

1. On the homepage, select "Unblock my profile."
2. Key in the email address registered with your UnionBank Online profile.
3. Enter the last four (4) digits of your registered mobile number.
4. One-Time PIN (OTP) will be generated and sent to the mobile number registered with your profile.
5. Key in the OTP.
6. Instructions on how to unblock your profile will be sent to your registered email address (check your junk/spam folder as well).

If you have toggled on your browser access on your UnionBank Online, you may also unblock it through this link below: https[:]//online[.]unionbankph[.]com/online-banking/login#!/login.

If you can no longer remember your credentials, please be informed that you may retrieve your User ID and/or Password both on the login screen of your UnionBank Online app or to this link: https[:]//online[.]unionbankph[.]com/online-banking/forgot.

NOTE: To access the link, please remove the brackets "[]" when you paste it into your browser's address bar.

Thank you for your cooperation, and stay safe!

[Union Bank of the Philippines @unionbankph]

Hello, @amsedely38455. For security reasons and to maintain the confidentiality of an account, UnionBank does not keep copies of clients’ ATM PINs on record. Please remember that you have 3 attempts to enter the correct PIN per day. Once you have exceeded the limit, this will automatically refresh after 2 hours.

In the event that you cannot remember the old PIN, you may have the options as listed below:

• ATM PIN reset via UnionBank Mobile Application

1. Go to manage cards.
2. Select the right Card
3. Click “Change ATM card PIN
4. Set your ATM card PIN
5. Re-enter you PIN
6. Provide the one-time password
7. Congratulations you have successfully changed your PIN.

• Request for Re-PIN via Branch

Please visit the nearest UBP branch and request for a re-PIN. Fill-out Re-PIN request form and pay for P50. Request for Re-PIN is real time. Once received, you may proceed with card activation via app and change the default PIN via (ATM) app.

Please feel free to get in touch with us if you have any queries or issues. Thank you.

[Union Bank of the Philippines @unionbankph]

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Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (https://t.co/1yGSaMMzDA).​

Deposits are insured by PDIC up to P1 Million per depositor. For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at ([phone].

[Union Bank of the Philippines @unionbankph]

Hello, @daisukihao. We apologize for any inconvenience this may have caused you. We take your concerns seriously and are here to assist you.

To address this promptly, please connect with our Customer Service team through your UnionBank Online account. From your UnionBank Online dashboard, navigate to Inbox > Mailbox > Create Ticket.

Thank you for your understanding, and we look forward to maintaining your confidence in our services.

[Union Bank of the Philippines @unionbankph]

Hello, @_sunlitpjm. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channel:

• Customer Service Hotline - ([phone]

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @___heroine. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers:

• Metro Manila: ([phone]
• PLDT Domestic toll-free: 1-800-1888-2277
• International toll-free: (IAC) + 800-8277-2273

Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date.

We appreciate your patience and understanding throughout this process.

[Union Bank of the Philippines @unionbankph]

Hi, @jegomezu. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hi, @jegomezu. Thank you for reaching out. For concerns like such, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @jegomezu. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

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Terms and conditions apply. Per DTI Fair Trade Permit No. FTEB-262078, Series of 2026.

Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (https://t.co/1yGSaMN7t8).

For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at ([phone].

[Union Bank of the Philippines @unionbankph]

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Visit https://t.co/VCVyOrMYwz to learn more about UnionBank Online.

#LiveALifeUnlockedWithUB
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Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (https://t.co/1yGSaMMzDA).

Deposits are insured by PDIC up to P1 Million per depositor. For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at ([phone].

[Union Bank of the Philippines @unionbankph]

Hello, @johnylamoyo. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you.

We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following:

• Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA.
• Try to RESTART the device followed by a phone call to refresh the connection with the operator.
• Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM.
• Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox.
• Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases).
• Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue.
• Check if SETTINGS are correct in the application for receiving SMS messages.

However, if the issue still persists, we highly advise you to please reach out to our customer service channels below:

• Customer Service Hotline- ([phone]

Thank you for your understanding, and we are dedicated to resolving these matters promptly.

[Union Bank of the Philippines @unionbankph]

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The discount is not applicable to set meals and bundles. Visit https://t.co/2ll7WnNulr for more details.

Terms and conditions apply. Per DTI Fair Trade Permit No. FTEB-262119, Series of 2026. ​
​
Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (https://t.co/1yGSaMN7t8). ​
​
For more info, please visit our website. For any concerns, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at ([phone].

[Union Bank of the Philippines @unionbankph]

Hello, @juancarlosojano. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @NjaySantia73785. We appreciate you being proactive in keeping your information current.

While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers:

• Metro Manila: ([phone]
• PLDT Domestic toll-free: 1-800-1888-2277
• International toll-free: (IAC) + 800-8277-2273

Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date.

We appreciate your patience and understanding throughout this process.

[Union Bank of the Philippines @unionbankph]

Hello, @zsofiaollie. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you.

We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following:

• Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA.
• Try to RESTART the device followed by a phone call to refresh the connection with the operator.
• Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM.
• Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox.
• Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases).
• Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue.
• Check if SETTINGS are correct in the application for receiving SMS messages.

However, if the issue still persists, we highly advise you to please reach out to our customer service channels below:

• Customer Service Hotline- ([phone]

Thank you for your understanding, and we are dedicated to resolving these matters promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @inseo_ari. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @zsofiaollie. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you.

We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following:

• Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA.
• Try to RESTART the device followed by a phone call to refresh the connection with the operator.
• Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM.
• Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox.
• Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases).
• Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue.
• Check if SETTINGS are correct in the application for receiving SMS messages.

However, if the issue still persists, we highly advise you to please reach out to our customer service channels below:

• Customer Service Hotline- ([phone]

Thank you for your understanding, and we are dedicated to resolving these matters promptly.