Union Bank of the Philippines

UnionBank empowers consumers to live their best lives through the latest financial innovations.

[Union Bank of the Philippines @unionbankph]

Hello, @Ralphjordan_27. We’d like to let you know that our systems are currently operating normally.

To help you complete your transaction successfully, please try the following steps:

• Update your mobile app to the latest version via the App Store (iOS) or Google Play Store (Android).
• After updating, try logging in again.

If you’re still not receiving your OTP, we’re here to assist you.

You can reach our Customer Service team through any of these channels:

• Customer Service Hotline: [phone]
• UnionBank Online: From your app dashboard, go to Mailbox > Support > Create Ticket

Thank you for your patience and understanding. We’re committed to resolving this for you as quickly as possible.

[Union Bank of the Philippines @unionbankph]

Hello, @SuppJurou. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channel:

• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @ElmerVillah6. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @Maximilliam. We sincerely apologize for the inconvenience you have experienced. Rest assured that we are here to assist you.

We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following:

• Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA.
• Try to RESTART the device followed by a phone call to refresh the connection with the operator.
• Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM.
• Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox.
• Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases).
• Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue.
• Check if SETTINGS are correct in the application for receiving SMS messages.

However, if the issue still persists, we highly advise you to please reach out to our customer service channel below:

• Customer Service Hotline- ([phone]

Thank you for your understanding, and we are dedicated to resolving these matters promptly.

[Union Bank of the Philippines @unionbankph]

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Discover smart ways to plan your big day while making every peso count.​

Read the full article:​
https://t.co/GilZyE9urC​

Visit https://t.co/nJpjA82wh5 to learn more about UnionBank Online.​

#LiveaLifeUnlockedWithUB ​
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Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (https://t.co/1yGSaMMzDA).​

For Debit Cards only: Deposits are insured by PDIC up to P1 Million per depositor. For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at ([phone].

[Union Bank of the Philippines @unionbankph]

Hello, @Ambonato1228. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you.

We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following:

• Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA.
• Try to RESTART the device followed by a phone call to refresh the connection with the operator.
• Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM.
• Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox.
• Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases).
• Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue.
• Check if SETTINGS are correct in the application for receiving SMS messages.

However, if the issue still persists, we highly advise you to please reach out to our customer service channels below:

• Customer Service Hotline- ([phone]

Thank you for your understanding, and we are dedicated to resolving these matters promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @chochangched. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers:

• Metro Manila: ([phone]
• PLDT Domestic toll-free: 1-800-1888-2277
• International toll-free: (IAC) + 800-8277-2273

Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date.

We appreciate your patience and understanding throughout this process.

[Union Bank of the Philippines @unionbankph]

Hello, @AngelicaBarlos. Apologies for the inconvenience caused.

Allow us to look into your fund transfer concern. With this, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @QuiranteJo80509. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers:

• Metro Manila: ([phone]
• PLDT Domestic toll-free: 1-800-1888-2277
• International toll-free: (IAC) + 800-8277-2273

Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date.

We appreciate your patience and understanding throughout this process.

[Union Bank of the Philippines @unionbankph]

Starting today, enjoy ZERO FEES when you InstaPay to other banks or e-wallets in our UnionBank Online app.

Open a UnionBank Online account now to unlock a suite of useful ZERO-FEE services so you can do A LOT MORE for LESS!

Learn more about our online zero service fees: https://t.co/nJpjA8346D

#UBOnline #LiveALifeUnlockedwithUB
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Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (https://t.co/1yGSaMN7t8). ​

Deposits are insured by PDIC up to P1 Million per depositor. For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at ([phone]. See less

[Union Bank of the Philippines @unionbankph]

@iShinkai27 Hi, @iShinkai27. We have replied to your DM. Thank you.

[Union Bank of the Philippines @unionbankph]

@Crypto_Chaser13 Hi, @Crypto_Chaser13. We have replied to your DM. Thank you.

[Union Bank of the Philippines @unionbankph]

Hello, @crlmonterola. We’d like to let you know that our systems are currently operating normally.

To help you complete your transaction successfully, please try the following steps:

• Update your mobile app to the latest version via the App Store (iOS) or Google Play Store (Android).
• After updating, try logging in again.

If you’re still not receiving your OTP, we’re here to assist you.

You can reach our Customer Service team through any of these channels:

• Customer Service Hotline: [phone]
• UnionBank Online: From your app dashboard, go to Mailbox > Support > Create Ticket

Thank you for your patience and understanding. We’re committed to resolving this for you as quickly as possible.

[Union Bank of the Philippines @unionbankph]

Hello, @Iton01017611585. Apologies for the inconvenience caused.

Allow us to look into your fund transfer concern. With this, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @blizzard14. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers:

• Metro Manila: ([phone]
• PLDT Domestic toll-free: 1-800-1888-2277
• International toll-free: (IAC) + 800-8277-2273

Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date.

We appreciate your patience and understanding throughout this process.

[Union Bank of the Philippines @unionbankph]

Hello, @DeepakGThakur. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @Rollytillo. We sincerely apologize for the inconvenience you have experienced. Rest assured that we are here to assist you.

We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following:

• Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA.
• Try to RESTART the device followed by a phone call to refresh the connection with the operator.
• Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM.
• Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox.
• Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases).
• Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue.
• Check if SETTINGS are correct in the application for receiving SMS messages.

However, if the issue still persists, we highly advise you to please reach out to our customer service channel below:

• Customer Service Hotline- ([phone]

Thank you for your understanding, and we are dedicated to resolving these matters promptly.

[Union Bank of the Philippines @unionbankph]

Hello, @Ceriola3992. We appreciate you being proactive in keeping your information current.

While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers:

• Metro Manila: ([phone]
• PLDT Domestic toll-free: 1-800-1888-2277
• International toll-free: (IAC) + 800-8277-2273

Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date.

We appreciate your patience and understanding throughout this process.

[Union Bank of the Philippines @unionbankph]

@NiniAndLili23 Hello, @NiniAndLili23. Effective July 7, 2026, all eligible InstaPay person-to-person interbank fund transfers made through UnionBank Online are now FREE with PHP 0.00 service fee. Thank you.

[Union Bank of the Philippines @unionbankph]

Hi, @AndreaGolez. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels:

• Customer Service Hotline - ([phone]
• UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket.

Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.