🥧

Not a bot, just ambivalent.

[🥧 @upthepiefights]

@sgrstk Well, next time I’m in town, let’s grab that beer.

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert Years ago, DMs were the fastest way to resolve this stuff. Today it seems like the company is avoiding an admission of guilt and/or technical failures.

Used to be you tweeted the executive team once and never had to again in order for the DMs to actually resolve the issue quick.

[🥧 @upthepiefights]

@MikeSievert your customer service team shouldn’t be taking 15 minutes or more after a customer confirms their details through a provided link.

Not sure what the issue is with TMobile these days. Your customer service used to be fast. And good.

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert I have asked for this to be done in text. Because I wanted to see everything in writing.

And so far I was correct for doing so.

Because I’ve been gaslit at least twice.

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert Just got this as a reply before it was deleted.

What’s going on, dudes?

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert Claiming my old card failed when I removed it from the account after updating my information is the weirdest move, guys.

Is your system this broken that you don’t account for new payment methods done a month ahead of time?

[🥧 @upthepiefights]

@TMobileHelp “Seen.”

Thanks guys, great customer service.

I’ve provided screen shots and texts. And all signs point to either a massive glitch on your side, negligence, or (and I would prefer if this isn’t it) purposeful underhanded tactics.

[🥧 @upthepiefights]

@MikeSievert i set up autopay twice via the website on an updated card, and my service was cut for lack of payment. Fix your company, ffs

[🥧 @upthepiefights]

@TMobileHelp If I wanted a phone call with no written record, I would have done so.

[🥧 @upthepiefights]

@TMobileHelp What’s the point of confirming my details if nobody from the company is going to respond?

[🥧 @upthepiefights]

@TMobileHelp Yeah, this isn’t going very fast, if I have to keep responding to these tweets to get DM replies. Get one of the executive team members like yourself in the chat to resolve it faster like you used to four years ago.

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert Absolutely wild to me that you’ll answer this message cause it makes your CEO/Company look bad but you wont answer my DMs

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert Oh I already tried dming you guys last night. Whatever other factors existed that stopped my updated card having autopay updated back when I updated it the first week of September is all your fault

[🥧 @upthepiefights]

Hey @MikeSievert did your company suspend my service just to get me to agree to binding arbitration on a one time payment instead of accepting my auto-payment I updated multiple times?

You looking for a lawsuit? @LegalEagle

[🥧 @upthepiefights]

@TMobileHelp @MikeSievert I should never have had to, but i sent a message

[🥧 @upthepiefights]

@MikeSievert why is my service being suspended the day after your company took money from me? What kind if hackjob business are you running?

[🥧 @upthepiefights]

@TMobileCFO hey dude, your service is becoming pretty heinous. Whatever you guys are doing, it’s causing Google to mark my phone as spam, and kick me out of apps.

[🥧 @upthepiefights]

When facing any probability of death, go gracefully but never quietly.