Mel Varga

Education Consultant. #socialmedia, #onlinesafety, #GoogleEI (SYD19) #GoogleET, #ISTE Educator.

[Mel Varga @varga_mel]

I earned a badge from ISTE! https://t.co/oSGUD5VrUu
The certification process was a journey indeed! A shout out to @aelearninglab for leading the online learning and for providing support along the way.

[Mel Varga @varga_mel]

@BananasAndPepsi Absolute garbage!

[Mel Varga @varga_mel]

@CanRevAgency @fantillon1 Trying to get help over the phone… Maybe let us know if no one is going to bother answering or at least post wait times

[Mel Varga @varga_mel]

@TELUS @TELUSsupport Why is it so difficult to get my internet sorted? I applied for service on September 4 and requested installation on October 26. Was told setup was pushed to the 30th because equipment wouldn’t arrive in time. You had 6 weeks notice! More…

[Mel Varga @varga_mel]

@TELUS @TELUSsupport 7) Now I wonder when a technician will arrive. I’m a small business owner and I am struggling to get work done. Hotspot (also Telus) is in and out. I’m stuck in this bureaucratic quicksand and I need help. Stay tuned.

[Mel Varga @varga_mel]

@TELUS @TELUSsupport 6) this support person sees my appointment; he calls commitment team. Find out they don’t see my appointment (??). He will make a new appointment but needs to cancel my current appointment but needs to submit a ticket to the back office first. Must wait 24hrs

[Mel Varga @varga_mel]

@TELUS @TELUSsupport 5) Nov 2 comes and no technician arrives. Call support again 😩 at 11:00 am. Support person was trying to contact dispatch to see what’s up. Said he would get back to me shortly. Didn’t hear back so called again at 1:44 and was on hold for over an hour 😤

[Mel Varga @varga_mel]

@TELUS @TELUSsupport 4) She calls back, all sorted. Current profile ok. She creates an appointment for Nov 2 and I get an email confirmation.

[Mel Varga @varga_mel]

@TELUS @TELUSsupport 3) On hold while he works on an appointment for me- call drops and no call back. Call again (on hold for only 30 minutes) and this person says there is a problem with my account and I’ll need to create a new profile. She will call me back…

[Mel Varga @varga_mel]

@TELUS @TELUSsupport 2) No equipment nor technician on the 30th. Called support - 1st person was no help as he was tech support only. Called back (on hold for over an hour) new person was helpful and he determined this was a new install and not a move. Not sure why the confusion

[Mel Varga @varga_mel]

@TELUS @TELUSsupport Why is it so hard to get my internet service? I applied six weeks ago and I’m still without service. It’s been a struggle: 1) get notified equipment won’t arrive on time so appt bumped from Oct 26 to Oct 30. Why??

[Mel Varga @varga_mel]

@telus @telussupport Now he has to submit a ticket to the back office to cancel todays appointment in order to book a new one. Said he will call back Nov 3. FYI I have a small business and can’t get any work done - hotspot (Telus) is unreliable. When will this will get fixed?

[Mel Varga @varga_mel]

@telus @telussupport Nov 2 arrives, no technician. Call again (on hold of course) Told they will call commitment team and get back to me quickly. Two hours later I call again (on hold for over an hour). He sees my appointment but says commitment team can’t see it!! Unreal.

[Mel Varga @varga_mel]

@telus @telussupport Second, confusion on Oct.30 (called support 3 times, 2 hours on the phone). Is this a move or a new service they ask? There is a problem with your account they said. Need to create a new account (on hold again)… no it’s ok now. Will have technician out Nov 2

[Mel Varga @varga_mel]

@TELUS @TELUSsupport Why is it so difficult to get internet service? I placed my order on Sept 4 so that I could have service on Oct 26. Since then it has been one issue after another. First- have to bump your appt as the equipment won’t arrive on time (still don’t have it)…

[Mel Varga @varga_mel]

@watnunu Congrats Sandra 👏

[Mel Varga @varga_mel]

@NISChina Congrats Sandra! 👏

[Mel Varga @varga_mel]

@msosbornc @GoogleForEdu @ClarkCountySch Congrats!

[Mel Varga @varga_mel]

@edTechEvans @AISGZ Congrats Tim!

[Mel Varga @varga_mel]

@AdamHillEDU @ISLLondon Congrats Adam!

[Mel Varga @varga_mel]

@EdTechKeith @screensthateat @rossdotparker Congrats Ross!