Visible Care

Hey 👋! We’re the OFFICIAL care team for @Visible and are always here to help. Open 24 hours, 7 days a week.

[Visible Care @visiblecare]

@lvQing612714 Hi there! Thank you for reaching out to Visible Care. Please know that this is definitely not the experience we want you to have at Visible. Kindly send us a DM or PM to straighten things out right away. -Rhonna O

[Visible Care @visiblecare]

@lvQing612714 Hi there! We're sorry to hear about your experience with the hotspot. We know how frustrating this is, especially after troubleshooting. We want to help look into this for you—please send us a DM! -Jenecile O

[Visible Care @visiblecare]

@micyn Hello M., We're sorry to hear about your phone. Please send us a DM so we can look into this for you. -Mike V

[Visible Care @visiblecare]

@zonacat253 Absolutely! I will look into this concern right away so we can see exactly what is going on. Please send us a private message so we can discuss the details securely. -Ivory D

[Visible Care @visiblecare]

@The_Wild_Okami Hi there! Thanks for contacting Visible. I would be glad to assist you with your bill payment today. For your security and privacy, let's move this over to a direct message. Please send us a DM whenever you're ready.
-Sarah M

[Visible Care @visiblecare]

@GPRED19 Hi there. We’re sorry for this kind of experience that you had with having an issue with activating your device. In order to avoid disclosing sensitive information here, we would recommend you to chat with us, and we will be more than happy to assist you. -Eric R

[Visible Care @visiblecare]

@KonradKrze Konrad, Thank you for your patience. It's concerning to hear about the lack of updates. Please reach out via DM, and we will ensure to address your case thoroughly and provide the necessary assistance. -Juvelyn R

[Visible Care @visiblecare]

@lvQing612714 Hello there! Welcome to Visible Care. We're so sorry for the connection issues you've encountered and for any inconvenience this has caused. Please send us a DM, and we'll do our best to help you out right away.
-Mikee S

[Visible Care @visiblecare]

@KonradKrze Hi there. We're really sorry to hear that your case had to be escalated, but we're right here and ready to provide you with an update. Please send us a DM so we can get everything sorted out for you.

-Renalyn S

[Visible Care @visiblecare]

@Brian163874 Hey there! Thank you for reaching Visible! I completely understand your frustration, and I want to clear this up right away. Please reach out to our Care team via web/app chat, or via social media, we'll do our best to help you out. -Melanie E

[Visible Care @visiblecare]

@elidagayboy We are so sorry that your data and hotspot have been working intermittently, especially since your first chat didn't get it completely fixed! Please send us a DM so we can dive into your backend settings and stabilize your connection. -Lyka M

[Visible Care @visiblecare]

@_ChickenThotPie We'd love to have you join us. To see if it works on our network, you can quickly check our website's compatibility page. Also, please send us a DM, so we can personally handle your inquiry and make your switch as smooth as possible! -Ansherina B

[Visible Care @visiblecare]

@matcathatsat Hi there! We hear you. For us to continue, please give us a DM and we will take care of everything you need. -Mike V

[Visible Care @visiblecare]

@thanx4laughing Hello there! I appreciate you for bringing this to our attention. We would like to further check your account and how we can remedy the situation. Please reach out to our care team via web/app chat, or via social media. We look forward to helping you out.
-Penelope T

[Visible Care @visiblecare]

@SeddyXISaga Hi there! I know how frustrating it is to be locked out of your account, especially when you're just trying to take care of your bill. Let’s get this sorted out for you right away. Please send us a DM so we can securely access your details and get you back in. -Mark C

[Visible Care @visiblecare]

@DawnButtar To initiate a direct message, please select the envelope icon located on the @VisibleCare profile.
-Jezebelle D

[Visible Care @visiblecare]

@DawnButtar Hey there, Jerome from Visible here! Thanks for reaching out. I completely understand how frustrating it is to be stuck on SOS only, especially when you need your phone for work. I've got your back and we will get this sorted out for you. -Jerome D