Query Support Unit

[Query Support Unit @VmediaHelpDM]

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[Tony Allen @allien40]

@virginmedia just spent over one hour trying to access account online. I’ve created new password and received confirmation and backup email with verify link which I’ve followed and got message that it’s all been verified and I can now login which doesn’t work wasted time

[Query Support Unit @VmediaHelpDM]

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[Jennifer Harris-Porter @jenlou005]

@virginmedia Being autistic I’m a little confused about it as it says it’s been paid but the direct debit doesn’t come out till today. And my ex boyfriend was the bill payer but he’s told his bank to to cancel them including the mobile bill

[Query Support Unit @VmediaHelpDM]

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[lea.i.am🏳️‍🌈👬♥️ @Liammanning2u]

@virginmedia I have been haveing issues with the https://t.co/menppdZ7D7 says I need to log in or link my o2 account but it was working fine yesterday

[Query Support Unit @VmediaHelpDM]

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[simon withers @KalEl_WBS]

@si1774 @virginmedia Don’t bank on it, I’m still waiting for them to reduce a bill for 4wks no service

[Query Support Unit @VmediaHelpDM]

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[Steve Boothby @SteveBreave]

@virginmedia @111O1O1O11O Rubbish. I left because you wouldn't do me a deal and a month after I left you sent me through a deal. lol

[Query Support Unit @VmediaHelpDM]

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[Franny @Frannysmith6]

@EllisA1994 @virginmedia They're a joke tried to up my renewal price to about £800 for the year 😂😂

[Query Support Unit @VmediaHelpDM]

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[Hellie Roo @MissHellieRoo]

@virginmedia Its not that I "feel that way", I'm explaining a fact. I still have 5 months of my contract left at approx £62pm instead of offering a deal from July when it ends, youre offering one now, to supercede my current contract at a more expensive rate for the last 5 months of the term

[Query Support Unit @VmediaHelpDM]

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[Jennifer Harris-Porter @jenlou005]

@virginmedia hi I’m trying to work out if my bill has been paid yet,
also I need to remove the bill payer off the account as they’ve moved out of the house,

[Query Support Unit @VmediaHelpDM]

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[Query Support Unit @VmediaHelpDM]

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[Susan Harrison @SusanHa85471577]

@virginmedia why has sky sports racing moved channels. It still says channel 519 on the guide you emailed me

[Query Support Unit @VmediaHelpDM]

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[Mark Ramsay @TheFacePincher]

@virginmedia I have recently cancelled my service, at what point should I get information on returning my hub? I cancelled the service on 28th January.

[Query Support Unit @VmediaHelpDM]

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[Andy @AndyGavin]

@virginmedia Not really an acceptable timeframe though is it, I've not seen a single engineer in the area, no one can tell me what the issue is and it's now going into day 4 of the downtime!

[Query Support Unit @VmediaHelpDM]

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[Grumpyoldguy @19Steevo69]

@virginmedia My mother is 78, lives alone in a 1 bed flat. She doesnt game and only occasionally streams a tv programme. So why has someone from your company sold her a 1gb internet sevice?

[Query Support Unit @VmediaHelpDM]

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[Matt Hudson (What I Watched Tonight) @wiwt_uk]

@virginmedia Why did you message to say the all day broadband outage has been fixed, only to then say it hasn't...??

[Query Support Unit @VmediaHelpDM]

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[KevF @kevf3480]

@tntsports @virginmedia what an absolute joke..can’t watch the Saudi derby because I haven’t got a 4k tv but I’m forced to watch curling..utter shambles

[Query Support Unit @VmediaHelpDM]

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[でね⚡️o̶c̶t̶o̶b̶e̶r̶ 🐦🦋 (fictional writer) @deneoctober]

@virginmedia @MelinaKakoulid7 If you've ever had to call Virgin, you know exactly what @MelinaKakoulid4 is saying. The robot is clearly programmed to frustrate.

[Query Support Unit @VmediaHelpDM]

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[RiGoRmOrTiS UK @RiGoRmOrTiS_UK]

@TheO2 @O2 @virginmedia how smelly will the venue be? my daughter likes Miku but if the place is full of adult male unwashed weebs I might not take her.

[Query Support Unit @VmediaHelpDM]

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[Gazza @kunsbannedhair]

@MelinaKakoulid7 @virginmedia "Communications company" how they have not been to court under the trades descriptions act is beyond me...and all that bollox about "busier than usual " is nonesense...open more call centres employ more staff and train the ones you do have properly

[Query Support Unit @VmediaHelpDM]

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[Ian Leeves @leevesy]

@MelinaKakoulid7 @virginmedia This is so spot on, and really needs a proper answer from you guys. The customer service via the phonelines is absolutely shambolic and quite frankly unacceptable.

[Query Support Unit @VmediaHelpDM]

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[Ian Howarth @ianmhowarth]

@virginmedia hi, any idea why my Virgin Media tv box is ticking like a clock??? Thanks