Vuma

Creating a connected South Africa by connecting homes across SA to Vuma's high-speed fibre internet.

[Vuma @vumatel]

@tesBkhumalo Hi, we’re sorry to hear about your experience and apologise for falling short of our standards. Please DM us your details so we can investigate and work on a resolution immediately.

[Vuma @vumatel]

A quick “did you get home?” 📞,
a reminder about tomorrow 💬,
and voice notes sent just because ❤️.

This Mother’s Day, it’s the small moments of connection that say the most.

#VumaFibre

[Vuma @vumatel]

@Lele2Elizabeth Hi .
We have brought up the matter regarding a line release because there is still an active service from the previous tenant that has not been canceled. We apologize for the delay.

[Vuma @vumatel]

@josephphalaney1 Hi, we’re sorry to hear about your experience and apologise for falling short of our standards. Please DM us your details so we can investigate and work on a resolution immediately.

[Vuma @vumatel]

@IamDee45 Hi, we’re sorry to hear about your experience and apologise for falling short of our standards. Please DM us your details so we can investigate and work on a resolution immediately.

[Vuma @vumatel]

@berniceb22 Hi, thanks for bringing this to our attention. We’re sorry for the experience and understand how frustrating this can be. Please DM us your details so we can investigate and assist further.

[Vuma @vumatel]

@longsigns Hi, thank you for bringing this to our attention, and we’re sorry for the experience you’ve had. Please send us a DM with your details so we can investigate and assist further.

[Vuma @vumatel]

@Paraddicted92 Hi, thanks for bringing this to our attention. We’re sorry for the experience and understand how frustrating this can be. Please DM us your details so we can investigate and assist further.

[Vuma @vumatel]

@Lele2Elizabeth Hi, we’re sorry to hear about your experience and apologize for falling short of our standards. Please DM us your details so we can investigate and work on a resolution immediately.

[Vuma @vumatel]

@michpi76 Hi, thank you for bringing this to our attention, and we’re sorry for the experience you’ve had. Please send us a DM with your details so we can investigate and assist further.

[Vuma @vumatel]

@ceeeee_kruger Hi, we had no reported issue in the area. when you have a connectivity issue, please contact your ISP to assist in troubleshooting, and should it be found that the issue is fibre related a ticket will be logged.

[Vuma @vumatel]

Hi Omphile Mokhuane, thank you for reaching out to us. We sincerely apologize for the inconvenience caused.

Unfortunately, we have not yet received a direct message containing your account details, which are required for us to investigate this matter further. Kindly send us a DM with your account information,

Kind Regards
The Vuma Team

[Vuma @vumatel]

@mok29212 , kindly provide us with your full address and contact details. We will advise on your inquiry.

[Vuma @vumatel]

@Dr_Phil84 Good day Phillip Erasmus, thank you for reaching out to us. We have sent communication on DM. Kindly check.

Kind Regards
The Vuma Team

[Vuma @vumatel]

@Dr_Phil84 Hi, we’re sorry for the issue you experienced. This isn’t the service standard we strive for. Please DM us your details so we can address it and resolve it quickly.

[Vuma @vumatel]

@Dr_Phil84 Hi, thanks for bringing this to our attention. We’re sorry for the experience and understand how frustrating this can be. Please DM us your details so we can investigate and assist further.

[Vuma @vumatel]

@The1tatgtaway Hi, we’re sorry to hear about your experience and apologise for falling short of our standards. Please DM us your details so we can investigate and work on a resolution immediately.

[Vuma @vumatel]

@shoekrie1 Hi shoekrie, thank you for reaching out to us. Kindly DM us your full address and the pictures of the damage.

Kind Regards
The Vuma Team

[Vuma @vumatel]

@sir_frolic Hi Frolic, kindly note that your ticket has been resolved as connectivity has been resolved. Please advise if you are able to connect.

[Vuma @vumatel]

@Tebogo92726359 Hi, please note that refund requests are exclusively handled by your ISP.
As the Fibre Network Owner (FNO), we provide and maintain the infrastructure and cannot assist with account related queries.