@strohry_laury Hi Lauren, thanks for the honest feedback. We’re sorry the store felt overwhelming and didn’t reflect the premium experience we aim for. We’ll share your feedback with our retail team to review the merchandising and customer flow. We really appreciate you raising this with us.
@sgmrec Hi Aurell, we're really sorry that you haven't received feedback. We can confirm that the email sent was responded to. Could you kindly check your Spam folder? We've asked our Customer Support team to give you a call with feedback regarding your order.
@JeroenSwart Hi Jeroen, we're really sorry to hear that you've been let down. We've reached out to our Aftersales team, and they've assured us that they'll be in contact with you as soon as they can.
@LindiRudnicki Hi Lindi, thank you so much for taking our calls this morning. Our Customer Support team has confirmed that they're keeping an eye on the orders.
@LindiRudnicki HI Lindi, we're really sorry that you received an automated response. Our customer support team has confirmed that they're having a look into the query. They'll provide you with an update as soon as they can.
@Phemelo Awwww shucks! Making us blush ☺️ ☺️ . We're really happy that you're happy and that the order arrived with a wonderful handwritten card. Here's to many more orders 🥰
@GuguShezi_sa Hi Gugulethu, we're really sorry that your order didn't arrive in time. Could you kindly send an email to [email protected] and provide us with the order number? Our team will be more than happy to assist you.
@Jimbonese1@aarkeofficial Hey There!
We're so sorry to hear you've been having trouble with your machine, you're welcome to pop our team a mail to [email protected] with your order number and any more details we need to have a look into this for you.
@tazekins Please send our CS Team a email to [email protected] including voucher code and a brief explanation and they will be able to advise accordingly - if not shared with anyone else the purchaser would be the only other person will be able to shed some light on this for you.
@tazekins Hey @tazekins!
Thanks for reaching out.
There could be many reasons for this - should you not have redeemed the voucher the purchaser could have or anyone with access, that being said our team will be able to find out and confirm if the order was placed online or in store.
@The_Sojourner__ Good Morning!
We're happy to have a look into it for you, could you pop us an email to [email protected] including your order number and the item you're querying and we can check it out for you.
Hoping to hear from you soon!
@MissLesegoS@AramexSA Oh no, we’re so sorry to hear this 😔 We’d really love to look into it for you. Please DM us your order number and details so we can assist, or you can also reach our team directly at [email protected]📧
@Loyzmakheswa@VanKlarissa We’re so sorry to hear about this experience 😔 Please drop us a mail at [email protected]
with your order details, and one of our team members will be in touch shortly to look into this and get it resolved for you. 💛
@VanKlarissa Hi Klarissa 🙂, we're really sorry that the colours do not match. Could you kindly send an email to [email protected] along with the order number and images? Our team will be more than happy to assist you.