@arbiterstudio@DYSPHORIAHQ They should also bring cloth mousepads. They are really top-tier and hard to find, unless you get them from questionable sellers.
@Lthe1101 Hi, make sure the dongle is properly plugged in and placed close to the mouse. There could be interference from things like your Wi-Fi router. If it still doesn’t work, you can apply for the warranty; they may send a replacement or repair it.