People really love to say “so I should let the animal die” when I just gave them several options of how we can help but it’s not the easy way they want
Definitely makes sense to get mad at someone because the facility you’re trying to get ahold of is closed. Yeah, just one moment, let me just tell them to open real quick, because I have that power.
I love when I say I have no appointments available today and the customer on the phone says “well what if I just show up? Will you still turn me away?” Um, yes? Thank you, bye.