Luke Brown

Proud father of identical #twins👶🏼👶🏼 #climber🧗‍♂️#snowboarder🏂 #tech enthusiast 👾 #CX & #contactcentre specialist ☎️🧐@EnghouseInterac

[Luke Brown @_LukeBro]

💪Strong like bull!🐂

🎯What does an awesome contact centre QA strategy look like? From automation to agent coaching, discover how to drive quality and efficiency in your contact centre.

#QA #ContactCentre #CX #Automation #WEM #QualityManagement https://t.co/wM0CayS1gh

[Chris Hilbert @Hilbe]

🔥🔥🔥

R2 production numbers!!!!!

[RJ Scaringe @RJScaringe]

R2 body shop almost ready!

[Luke Brown @_LukeBro]

🤖 Are chatbots the tech we love... or love to hate?

Adoption has surged to 42% in contact centres, but experiences vary wildly, and smooth handoffs to humans are critical. Check out this article from Contact Centre Helper for some industry insights. https://t.co/S67NUBYs2k

[Luke Brown @_LukeBro]

FCR is more than a metric — it’s a trust-builder.
Here are 15 tactics to improve First Contact Resolution in your contact centre, from coaching to smarter tooling 👇

#CX #FCR #ContactCentre https://t.co/bjuhcZd1Rp

[Luke Brown @_LukeBro]

🛒 eCommerce doesn’t end at checkout.
Support loyalty and scale with the right contact centre tools.

#CX #eCommerce https://t.co/wTFYRqlqxP

[Luke Brown @_LukeBro]

👂 Still switching tools to serve customers?
If your teams live in Microsoft Teams, your contact centre should too.
Enghouse makes it possible.

#MicrosoftTeams #CX https://t.co/aHcwtQrzEZ

[Luke Brown @_LukeBro]

🧩 What’s the secret to future-proofing contact centres? Three letters: API.

Discover how an API-first approach powers flexibility, speed & secure integration in the cloud.

#APIFirst #CloudContactCentre #CX https://t.co/TIhTO55v1r

[Luke Brown @_LukeBro]

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Considering integrating your contact center with Microsoft Teams? Enghouse Interactive breaks down key factors: native integration, compliance, omnichannel support, and scalability. Ensure your solution aligns with your CX strategy.

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https://t.co/vcNqxoczrk

[Luke Brown @_LukeBro]

🤖 AI is revolutionizing contact centers, but ethics & privacy can't be overlooked. Enghouse Interactive highlights the importance of bias mitigation, data protection, transparency, and human oversight.

#AI #EthicalAI #DataPrivacy https://t.co/qdbrxCJUM1

[RJ Scaringe @RJScaringe]

R2 body built with production dies!!

[Luke Brown @_LukeBro]

Gold star to whoever can name the movie quote ⭐

[Luke Brown @_LukeBro]

💪Strong like bull!🐂

🎯What does an awesome contact centre QA strategy look like? From automation to agent coaching, discover how to drive quality and efficiency in your contact centre.

#QA #ContactCentre #CX #Automation #WEM #QualityManagement https://t.co/wM0CayS1gh

[Luke Brown @_LukeBro]

💡The future of customer engagement is evolving! From AI-driven interactions to seamless omnichannel experiences, enhance your contact centre strategy

🎥Check out CX Today’s Charlie Mitchell hosting Simon Adnett

#ContactCentre #AI #Automation #FutureOfCX https://t.co/bJHfJ1vasH

[Luke Brown @_LukeBro]

@SabineVdL Absolutely! Strategic AI implementation is key. Solutions like Enghouse QMS helps strike that balance by using AI-driven automated evaluations to enhance agent performance while keeping human interactions personal and impactful. Smart AI, better CX!

[Luke Brown @_LukeBro]

🌟AI is transforming contact centres – but are you leveraging it effectively? From automation to customer insights, discover how AI can enhance CX and operational efficiency.

#AI #GenAI #ContactCentre #CX #Automation #FutureOfCX #CustomerExperience https://t.co/pjoSRGy1uI

[Luke Brown @_LukeBro]

@thegrowthcoder AI is a game-changer for agent development. With things like agent assist or even AI-driven automated evaluations & real-time coaching help agents improve faster, ensuring consistent quality & performance. Intrested to learn if you have seen this in action?

[RJ Scaringe @RJScaringe]

This is exciting! Volkswagen Group CEO Oliver Blume and I are thrilled to announce the formation of a joint venture between our two companies. This partnership brings Rivian’s software and zonal electronics platform to a broader market through Volkswagen Group’s global reach and scale, while providing an expected $5B of capital to @Rivian as we bring R2 and our next generation of vehicles to market!

[James Lucas @JamesLucasIT]

The coolest movie posters of all time - a thread 🧵

1. Star Wars: Episode I (1999)

[Luke Brown @_LukeBro]

@elonmuskADO You got me… twitter

[Luke Brown @_LukeBro]

Our recent blog, drawing on stats from @ContactBabel's #utilities guide, and includes insight into how agents play a pivotal role in creating stronger #customerrelationships 💪🏻 Learn how important it is to build empathy into utility #customerservice https://t.co/DBgf0wCUpM