Michael Grant

Evertonian. Father of two. 4 x Salesforce Certified CRM Strategist and Evangelist. Opinions are purely my own and likely ill advised.

[Michael Grant @_MichaelGrant_]

Hi @BMO @Mastercard. I’ve been a client for almost 20 years. I was on hold for 7 hours before I have up trying to get my credit card fixed. How do I get service from you?!?!

[Michael Grant @_MichaelGrant_]

@Light_bound You’ve certainly captured the important part of this story. 🤦🏻

[Michael Grant @_MichaelGrant_]

@thedamon That's funny. I have to say I was a bit disappointed that googling the blink tag didn't produce a similar result.

[Michael Grant @_MichaelGrant_]

@thedamon Ah, interesting. I could see that requiring some "come back later" functionality. I had nothing like that this time around.

[Michael Grant @_MichaelGrant_]

@thedamon 2021 census. Consisted of about 20 multiple choice questions, most of which were centered around how many people are in my house, what languages we speak, and what genders we identify as. I'm guessing you had more q's to yours?

[Michael Grant @_MichaelGrant_]

Hi @WestJet, I had two flights booked with you through Expedia in 2020 that were cancelled. I have credits. They say you haven't issued an "official refund policy" allowing them to refund us. Is that true? I've spent an awful lot of time on the phone with them arguing. Thanks.

[Stan Collymore @StanCollymore]

Everton.

Created the first "in the community", engaging supporters on everything from mental health to education.

A club I never played for but still drops me a line to ask about MH initiatives.

So not surprised at all at their stance today.

Never change @Everton 💙

[TMD | The Marketing Department @tmdca]

Congratulations to @startca on winning the @TechAlliance #Gamechanger award! https://t.co/DofchcZGFU is committed to creating a culture of positive impact and this award recognizes their incredible success.

#LdnOnt #SWOnt

[Michael Grant @_MichaelGrant_]

Another one of these puppies on the #Salesforce #trailblazers path to #AwesomeAdmin. Yeah baby.

[Anja Kloch⁷ @anjakloch]

Over the course of my 29+ year career, I've never worked with a firm that took such a personal and genuine interest in the mission. Listen to this first episode... cause I may be a guest on episode 2! https://t.co/8j7wuJqvJQ

[David Cliche @dcliche]

I learn something from this incredible professional @anjakloch every time we chat - check out #TMDOnTheRecord

[Michael Grant @_MichaelGrant_]

Not for Profits are struggling now more than ever, yet so many in the space aren't adapting. Join us as we discuss with @anjakloch the challenges of donor acquisition in the current climate and why some NPOs are falling behind. #nonprofit #TMDOnTheRecord

[TMD | The Marketing Department @tmdca]

A new episode of #TMDOnTheRecord #podcast is here and it’s all about #DonorAcquisition. Guest @anjakloch joins to explore how the model has changed and what still needs to evolve in the #nonprofit industry. Listen to part 1 of 2 now: https://t.co/7ytKY6YM1y

[Michael Grant @_MichaelGrant_]

TMD's fearless leader and chief strategist @dcliche talks about the risk you take with your brand if you aren't deliberate in your approach to understanding your customers' experiences interacting with it. You have to understand the journey. #JourneyMapping #CX #BeDeliberate

[TMD | The Marketing Department @tmdca]

Understanding your brand’s #CX and making it part of your go-to-market planning means you can market based on what you know customers really want from you. But what happens if you don’t know?

Read our latest blog post to find out. https://t.co/1sL4HXmwsh

#JourneyMapping

[Michael Grant @_MichaelGrant_]

.@dcliche and Jeff Timmins have a pretty great podcast that they let me try and ruin once a month. It gets off the ground in a few weeks with our first guest, but here's a teaser of what it's all about. TMD is On The Record. #marketing #podcast

[TMD | The Marketing Department @tmdca]

We are excited to launch our TMD On the Record podcast. Whether you’re in marketing, comms, sales or operations, these conversations will be for you.

Listen to the first episode now: https://t.co/P8uFXXvcq0

#NewPodcast #TMDOnTheRecord

[TMD | The Marketing Department @tmdca]

We're looking forward to this #ldnont virtual event with @iabclondon next week! Who else is attending?

[Michael Grant @_MichaelGrant_]

Think #Salesforce sucks? Lots of people do... but are those people right? Of course not. Read on to find out how to make #Salesforce sing.

[TMD | The Marketing Department @tmdca]

Think Salesforce sucks? You’re not alone. Our in-house CRM expert and strategist, @_MichaelGrant_, breaks down the mistake everyone makes when using the platform and shares the step that will make you fall in love with it all over again. Read his post now. https://t.co/WVXtgyM9D6

[Michael Grant @_MichaelGrant_]

@dbillson Civil war would be interesting at least... and we'd get some fresh air and exercise.

[TMD | The Marketing Department @tmdca]

Welcome to 2021!

A friendly reminder that TMD is working remotely with the safety and health of our team continuing to be a top priority.

We are all here to help, so feel free to reach out at any time at https://t.co/RqnajdfYbk or on social. Stay safe and take care. 🖤

[Michael Grant @_MichaelGrant_]

This principle was one of the things that attracted me to TMD when deciding to join.

[TMD | The Marketing Department @tmdca]

The 10th Voice principle is one way we support an inclusive culture and encourage diversity in thought. Learn more about our process and how we apply it to everything we do. https://t.co/P03UwmC7vW #WorkCulture