@virginmedia Yes, of course I have. I've done tests and checks galore. There are no lights on my Superhub now. This is all after an outage VM had. And I see from tweets that other customers are experiencing the same problems.
@virginmedia No internet connection once again in the PA2 area, Scotland. That's the 2nd time this week. Can't watch Netflix/hayu/YouTube yet again. Service status claims there are no problems. This simply isn't true. Other PA2 customers reporting same problems.
@virginmedia Still no broadband since the 24th of May. No help via text. Used up all my mobile data, had to purchase add-on at my expense. Why will no one help me?
@virginmedia And still no broadband connection... This is about six days now. Service status says my broadband is fine and that it looks as if 'it's not plugged in'. Not true. Did all the checks & still nothing. PA2 area Renfrewshire. Running out of mobile data
@virginmedia Hi, yes, I've done all the usual checks and ran the test on the VM site, but nothing works. I have a Superhub. I've already used almost half my monthly data due to this problem. I see other VM customers are having the same broadband issues; fixed yesterday and down today.
@virginmedia Well, that didn't last long π Broadband issue resolved yesterday. Today? No broadband again. According to the service status there are no broadband issues in the PA2 area in Scotland. I beg to differ. Any idea when we'll have service again? Thanks.
@virginmedia Hi, yes, I will do that, thanks. The estimated repair time is now 10.00 tomorrow. Not ideal, but hopefully an end to the problem. Unusual to get any broadband outage from VM in all the years I've been with you. Thanks for your help.
@virginmedia Hi, I didn't do the web chat as the status server changed to there being a problem with loss of broadband in my area. Supposed to be fixed by 10pm last night, then changed to 10am today. I assume customers will see a reduction in their next bill due to loss of services. Thank you
@virginmedia Hi, no. I did all the obvious troubleshooting for both TV & internet, but to no avail. VM site says an autofix has been sent to my equipment, but the test/fix is never completed. V6 box showing 2 red lights.
So many of my customers choose a Seres #silk#scarf to start their colour-coded collection of basic staples in their wardrobe. The right colour makes all the difference!
Gonna be honest - I would LOVE some new Tweet followers! Never asked before, but thought #FF would be good opportunity perhaps? I'm a busy working mum who's just trying to do her best!