Arijit Majumdar

[Arijit Majumdar @Aar_i]

It takes 50hrs to find out what the issue is, and even longer to rectify. @ACTFibernet your customer retention must be pathetic. Internet is an essential service, clearly @ACTFibernet thinks it is a joke. @officejmscindia

[Arijit Majumdar @Aar_i]

@ACTFibernet A cable break, which was supposed to take over 6 hours (pathetically long), becomes a 20 hour SLA. No escalation , no call backs, no acknowledgement. This has to be a breach of standard delivery KPI of ANY ISP in India!! @ACTFibernet #actsucks #noaccountibility @DoT_India

[Arijit Majumdar @Aar_i]

@ACTFibernet every time I face a technical issue, I am reminded of how totally mind-boggling SLA's ACT has. A cable break requires 5 hrs ETR?!! An escalation takes 2 hours to get a call back! Really?!
#boycottact SR11075856735884

[Arijit Majumdar @Aar_i]

@ACTFibernet No escalation call received. 2 hours from when I made the call at 2:33pm is 4:33pm. No escalation, no activity, NOTHING!! WHAT KIND OF SUPPORT IS THIS! @ACTFibernet

[Arijit Majumdar @Aar_i]

@ACTFibernet It is almost 2 hrs when i write this (11 mins remaining), yet to receive the escalation call.....STILL!
WHAT IS MY UPDATE FOR A GOD DAMN CABLE BREAK!!!

[Arijit Majumdar @Aar_i]

@ACTFibernet Internet is down since 6am. Update from ACT was that it will get rectified in 3 hrs. At 9:45am, still down, open a ticket, where the update is, will get resolved by 2100hrs. Are you kidding me?! Over 15 hr disruption. Where the hell is your TAT?! WHAT IS WRONG ACT!!!

[Arijit Majumdar @Aar_i]

@ACTFibernet Update: internet is back. The local support staff is much more responsive and accountable than customer care!

[Arijit Majumdar @Aar_i]

@ACTFibernet internet is a basic necessity. My internet has been down since 11:07 am, ticket raised immediately, 11:50 am update was that resolution is expected at 7:30-9pm, really?! Also check Sashidhar's (CCE) replies when asked for callback and escalation. SR#110751116763

[Arijit Majumdar @Aar_i]

@ACTFibernet You should use a number where your customers can call back or use a dependable telephonic system. Also please look into your TAT. If an area wide issue is reported, the tat CANNOT BE 8-10 HOURS! In today's world that is UNACCEPTABLE! Lastly get your CCEs better trained!

[Arijit Majumdar @Aar_i]

SF6042629060066
Any update on this?
https://t.co/BY9Uc8F75E

[Arijit Majumdar @Aar_i]

Why is @aaikolairport hell bent on making passengers look for miracles (read as, getting a cab to get the hell out of this airport!)
@KolkataAirport @MoCA_India @GoWestBengal

[Arijit Majumdar @Aar_i]

@flyspicejet what is the point of having 2 out 4 check in counters operational? At T1 Delhi. 5:39pm

[Arijit Majumdar @Aar_i]

@dtptraffic vasant kunj road, from chattarpur till D3 red light has 10m in 45-50 minutes! Where is traffic management!???

[Arijit Majumdar @Aar_i]

@IAmChitaranjan @mohanlavi @myspinny Get them to transfer ownership to themselves (spinny), on a temporary basis. There is provision to do this for car resellers. Which will also not increase ownership count. Lastly, be persistent with voicing your concerns on all channels (X, Facebook, instagram & linkedin).

[Arijit Majumdar @Aar_i]

@RajeshNandyal @sachin_rt @nitin_gadkari @myspinny @SpinnyCare It took them 11 months! There is a law from the government that all resellers need to transfer "temporary registration" to their name, as liability will then transfer to the reseller. But Spinny is not interested in doing that.
Request them for your convenience.

[Arijit Majumdar @Aar_i]

@DelhiJalBoard Ever since I replaced my meter, I hv been getting incorrect billing. I hv raised multiple grievances on the website. But NEVER GOT any resolution. Tried calling on the helpline number, but nothing
Please support a helpless subscriber

[Arijit Majumdar @Aar_i]

@SpinnyCare STOP REPLYING WITH LIES!
YOU GUYS ARE A BUNCH OF FRAUDSTERS!

[Arijit Majumdar @Aar_i]

@DrBikramTech @myspinny COMPLETELY AGREE WITH YOU Bikram. The ENTIRE BUSINESS MODEL IS FLAWED.
Which I am sure there are fraudulent activities happening that the owner Niraj is well aware of. His MAIN FOCUS IS TO GET MORE FUNDING, NOTHING ELSE.

[Arijit Majumdar @Aar_i]

@myspinny @MayankV30505078 LIES LIES & EVEN MORE LIES.
If you have already done a transaction with Spinny, then take the legal route asap. Your best bet in GETTING ANY RESOLUTION. DO NOT WAIT ON SPINNY. BOTS will keep posting fake replies. BE AWARE!