Dear @airfrance@AirFranceUK
It has now been over 3 months since my baggage went missing on my journey from London via Paris to Lagos (Case C-11201503).
Air France offered £592.89 without explaining how this figure was calculated, despite my submitting receipts significantly exceeding this amount together with an itemised inventory of the lost baggage.
I formally disputed the offer on 13 June and followed up again on 1 July, requesting:
• a breakdown of the calculation
• confirmation whether the payment was only partial reimbursement
• confirmation whether the value of the lost baggage is being assessed separately
• escalation under the Montreal Convention
I have received no substantive response.
I have tried to resolve this directly and amicably, but the continued silence is disappointing.
Can someone from Air France please review Case C-11201503 and provide the written response I’ve been requesting?