Abey Lawrence

Mummy, physio, triathlete, never stop kinda person :-D

[Abey Lawrence @AbeyLawrence]

@Morrisons I have messaged.

[Abey Lawrence @AbeyLawrence]

@Morrisons I had a delivery due between 4-5pm and it hasn’t arrived nor have I had any contact from anyone to let me know what is happening, can you advise? Thanks

[Abey Lawrence @AbeyLawrence]

@HSBC_UK And the lack of communication throughout this is appalling, zero response on the telephone after over 2 hours on hold yesterday and then today’s reply of ‘I would kindly ask you to allow more time’ is simply not acceptable.

[Abey Lawrence @AbeyLawrence]

@HSBC_UK approaching 2 hours on hold to speak to someone from the disputes team 16 weeks after I raised the dispute, a complete lack of updates or communication throughout & unable to speak to anyone, how can this be progressed? I had the same last week & still no answers.

[Abey Lawrence @AbeyLawrence]

@HSBC_UK The dispute was initiated in 01/06/2020, that is over 16 weeks ago, I have it all on record, recurrently moving the timescales does not change the claim start date.

[Abey Lawrence @AbeyLawrence]

@HSBC_UK I still need an update, it’s very helpful of you to pass on my update but >16 weeks since the dispute was initiated I am well overdue an update & cannot wait for multiple hours on the phone hoping someone will eventually answer, someone from the disputes team needs to update me.

[Abey Lawrence @AbeyLawrence]

@HSBC_UK I have sent a private message with these details. Thank you.

[Abey Lawrence @AbeyLawrence]

@HSBC_UK I have tried both but make no progress, I have lost hours on this now and am still none the wiser as to the progress of my claim which I initiated on 01/06/20

[Abey Lawrence @AbeyLawrence]

@opodo @opodo As you well know Norwegian direct me back to you for the refund as they have refunded you, you simply need to to refund me, please stop trying to pass the responsibility off as someone else’s.
You have the same legal duty for the Croatian flight, again you know this.

[Abey Lawrence @AbeyLawrence]

@opodo can you please update me on our refund, the booking reference is 4985722216, we do not accept vouchers and are awaiting a full refund which you are legally obliged to give us. It is over 90days now & this is unacceptable.

[Abey Lawrence @AbeyLawrence]

@HSBC_UK I have been on the phone for 100min waiting to speak to the correct department, is this normal wait times right now or am lost in the system?

[Abey Lawrence @AbeyLawrence]

@YWHelp @YWHelp will do, thanks for info.

[Abey Lawrence @AbeyLawrence]

@YWHelp No water this morning YO42, West Green, Pocklington, are you able to advise issue/ resolution timeframe please

[Abey Lawrence @AbeyLawrence]

@opodo can you please update me on our refund request, the booking reference is 4985722216, we do not accept vouchers and are awaiting refund (63 days now)

[The Coledale Horseshoe Fell Race @CodadeHorsehoe]

**Coledale Horseshoe**
Apologies, didn't put last tweets in a thread.

[Abey Lawrence @AbeyLawrence]

@northernassist @TPEassist @northernassist thank you - is a bus service guaranteed? - it’s for my Mum and I don’t want to leave her stranded in Leeds! Tx

[Abey Lawrence @AbeyLawrence]

@northernassist @TPEassist @TPEassist is the 11:49 York to Leeds training running as normal please? Thanks.

[Abey Lawrence @AbeyLawrence]

@northernassist @TPEassist Thank you @northernassist

[Abey Lawrence @AbeyLawrence]

@northernassist Plan was 12:44 from York changing to the 13:18 at Leeds for Appleby, thanks. @northernassist