@Bell@Bell_Support@Bell_LetsTalk When would you let your customers use your services with ease and peace.
Sharing link to my old posts showing my discontent.
https://t.co/AuGTN2uzHe
Another unhappy customer!!
@Abhi_B87 Hi there, we are sorry to hear about this experience and want to make sure that any concerns that you may have at this time are properly looked into. Please Direct Message us with your account information with full details, so we can help. ^KM
@Bell@Bell_Support@Bell_LetsTalk
Tried giving another chance to bell services after couple of years, but company's strategies and customer service still remains worst.
Recently ported my mobility lines one of latest plans, looking at the rate plans and promotions being offered.
@Bell@Bell_Support@Bell_LetsTalk
Which implies, company had appetite to provide services at the rate being offered through multiple promotions. However, only using service for 3 months, being notified that plan rate will be increased after couple of months onwards.
@Bell@Bell_Support@Bell_LetsTalk This is the worst tactic and approach to bring customers on-board and then trap them into rate increase strategy. No doubt, customer has option to port to other service providers, but what about time spent and wasted to research on plans and now look for similar plans again.
@mclaffertyevan@KLM @KLMIndia Thanks @mclaffertyevan. I believe it's automated initially and then they connect to a user.
But yes, will try give them another call
@KLM @KLMIndia
Why is it so easy to pay to you while booking for a ticket, and so difficult to request for refund.
To top it all, there is no proper customer service. Requested refund on phone, request cancelled saying a different region will process it.
@Bell_Support Thank you for response! But. Are you from backend team?
If not, not interested to waste more time to hear that "we can't do anything more as we do not have any updates"
If surely you can help, then please let me know.
@Bell
This is my third Or fourth post about worst customer service I have received from bell representatives.
They have been giving so much misinformation about plans and discounts in first place and you get to pay more in the end.
This is so frustrating. They have all the time in world to make spam calls and give fake promotions instead of looking into and calling back for real issues. 😡😡😡😡😡😡😡
For sure not recommending BELL to anyone in future.
@Bell
Further, To tell you about how much they care about customers, I was told on 22 July by agent AN (emp#EZ32286) that my issue has been escalated and I should receive a call back in 2 days. Instead, I had to call 2 times after that in last 2 weeks to follow up and still no update
@marcomendicino Appreciate efforts which ur taking for Afghan people, we appreciate more if you also come up with initiative to clear backlog PR applications #Finalize2020Q1Q2InlandPR
@jasrajshallan Minister Hallan, you being a critic of IRCC have done very little to clear the backlogs. Me along with hundreds of others have reached out to your office only to be ignored and pushed away. Can we please stop ignoring the backlogged applicants and also think about their futures?