@flipkartsupport At no point have you explained when these requests were made, through which channel they were made, or provided any evidence that they existed.
Repeating a disputed claim is not a resolution.
Impressive speed, @Flipkart@flipkartsupport
The investigation concluded without answering how I supposedly requested a reschedule or cancellation that I never requested, but the feedback survey has already arrived.
Closing tickets seems much faster than resolving them.
@flipkartsupport The resolution itself is what I'm disputing.
I have repeatedly stated that I never requested a reschedule and never requested a cancellation.
Your response has been to repeatedly state that I did.
@flipkartsupport For anyone wondering how this ended:
Me: "I never requested a reschedule or cancellation."
Flipkart: "Our records say you did."
Me: "Can you show when, where or how?"
Flipkart: "We've already clarified this."
Case closed, apparently.
@flipkartsupport Instead of answering when these requests were supposedly made, through which channel, or providing any evidence that they existed, @Flipkart has simply repeated the disputed status and declared the matter resolved.
@flipkartsupport This response only reinforces my concern that the issue is being closed rather than investigated.
I have repeatedly stated that I never requested a reschedule and never requested a cancellation.
@flipkartsupport@Flipkart Thank you, but the concern isn't whether you're in touch with the customer. The concern is that your records show the customer requested a reschedule and cancellation when the customer is repeatedly telling you that never happened. That's the part that still hasn't been addressed