ACI World

ACI World’s mission is to advance the collective interests of airports and the communities they serve and promote excellence in airport management & operations.

[ACI World @ACIWorld]

We're pleased to welcome Aude Ferrand, Chief Commercial Officer at @TAVairports Holding and Chief Executive Officer at TAV Operation Services, to the #AirportCX Summit!

Join her for Session 16: Impact of Customer Experience on Non-Aeronautical Revenues.

📅 31 Aug–4 Sep 2026
📍 Istanbul, Türkiye

Register: https://t.co/WroYJhp2je

#AirportExperience #ACIWorld

[ACI World @ACIWorld]

🏅 Congratulations to King Khalid International Airport on achieving ACI's Accessibility Enhancement Accreditation (AEA)!

This accreditation recognizes King Khalid International Airport's commitment to creating an inclusive, accessible, and seamless travel experience for every passenger.

"By continuously enhancing our facilities and services, developing our workforce capabilities, and adopting international best practices, we are advancing accessibility throughout every stage of the passenger journey. This milestone marks an important step in our ongoing efforts to create a welcoming environment where every passenger can travel with confidence, dignity, and independence."

— Osamah Alfawaz, Chief Executive Officer, @riyadhairports

@ACIAPACMID

[ACI World @ACIWorld]

✈️ The global airport community is heading to Lima for the ACI LAC/World Annual General Assembly, Conference and Exhibition (WAGA 2026).

Hear from industry leaders on airport strategy, investment, operations, Advanced Air Mobility (AAM) and more.

📍 Lima, Peru | 📅 25–29 Sept 2026

Explore the program & register: https://t.co/tX8zigVAmG

Hosted by Lima Airport | Organized by @ACI_LAC & ACI World

#WAGA2026 #Aviation #Airports

[Airports International Magazine @airportsint]

@MUC_Airport has become the first German airport to achieve Level 1 of @ACIWorld's Accessibility Enhancement Accreditation (AEA) programme.

#MUC #airport #accessibility #ACI #AEA #aviation #travel #passengers #disability #accreditation #assessment #evaluation #wayfinding #PRM

[GCC Business News @GCCBusinessNews]

18 Cluster2 Airports secure ACI customer experience accreditation
https://t.co/i3oiXBApvn

#Cluster2Airports #ACI #AirportCustomerExperience #SaudiAirports #AirportAccreditation #MiddleEastAviation #GCCBusinessNews @airportsC2 @ACIWorld

[ACI World @ACIWorld]

"Shared Responsibility or Shared Confusion? Why Consumer Protection Should Preserve Clear Accountability" ✈️

In this latest article, Slava Cheglatonyev, Vice President, Airports as Business, ACI World, breaks down why clear accountability matters more than ever.

📖 Read or listen to the full article: https://t.co/15X5yjxmOB

[ACI World @ACIWorld]

🎉 Congratulations to Cluster2 Airports on this impressive achievement!

Eighteen airports across the network have achieved an upgrade through the ACI Airport Customer Experience Accreditation program, demonstrating a strong commitment to enhancing the passenger experience.

🔗 Learn more about the program: https://t.co/oJg1O8gxwc

@airportsC2
@ACIAPACMID

#AirportExperience #CustomerExperience #ACIWorld

[IATA @IATA]

@CANSONews @ACIWorld The Joint Runway Safety Initiative will further goals of existing global efforts, using tools and programs developed by IATA, CANSO, and ACI World, including risk-assessment resources, runway safety checklists and support for Local Runway Safety Teams.

👉https://t.co/4hPuOL6TWp

[ACI World @ACIWorld]

🏅 Congratulations to @MUC_Airport on achieving ACI's Accessibility Enhancement Accreditation (AEA)!

"I am very pleased about this accreditation... Together, we are sending a strong message in support of barrier-free travel for all Munich Airport passengers." – CEO Jost Lammers

Well done to the entire team! 👏

🔗 https://t.co/heIsWU2BdX

@ACI_EUROPE

[herdem_aviation @muratherdemm]

İGA İstanbul Havalimanı ACI World Havalimanı Deneyimi Zirvesi’ne ev sahipliği yapacak https://t.co/INqFZkCbLH

[INC Hyderabadi @_INCHyderabadi]

The best compliment an airport can receive is when passengers don't have to think twice about their journey.

That's exactly what Hyderabad Airport has achieved.

Rajiv Gandhi International Airport has received the ACI World Level 5 Customer Experience Accreditation, making it only the third airport in India to earn the highest global recognition for passenger experience.

Every improvement matters. Shorter queues. Faster check-ins. Seamless DigiYatra. Better accessibility. Clean surroundings. Helpful staff. Together, they create an experience that millions of travellers appreciate every year.

Serving over 29 million passengers annually, with the capacity for 40 million and connections to 70+ destinations, Hyderabad Airport is setting a benchmark that goes beyond infrastructure.

It's showing how a great travel experience can become a city's biggest strength.

@RGIAHyd

#HyderabadRising

[ACI World @ACIWorld]

🎉 Congratulations to these airports on their continued commitment to enhancing the passenger experience!

We're pleased to share the latest ACI Airport Customer Experience Accreditation updates:

✈️ AMD – Sardar Vallabhbhai Patel International Airport
📍 Ahmedabad, India
🏅 Status: Upgrade

✈️ DEL – Indira Gandhi International Airport
📍 Delhi, India
🏅 Status: Upgrade

✈️ HYD – GMR Hyderabad International Airport
📍 Hyderabad, India
🏅 Status: Upgrade

✈️ IXE – Mangaluru International Airport
📍 Mangaluru, India
🏅 Status: Upgrade

@ACIAPACMID

[ACI World @ACIWorld]

We're excited to have Jan-Henrik Andersson, Chief Commercial Officer at Munich Airport International GmbH, joining the Airport Experience Summit in Istanbul!

Catch him in Session 16: Impact of Customer Experience on Non-Aeronautical Revenues

🔗 Full program & registration:
https://t.co/pCxEWyWAR1

📅 31 August – 4 September 2026
📍 Istanbul, Türkiye | Hosted by İGA İstanbul Airport

@igairport

[ACI World @ACIWorld]

🎉 Congratulations to @AOTthailand!👏

Four airports across the AOT network have earned upgrades through the ACI Airport Customer Experience Accreditation program — a fantastic achievement for the teams behind them!

✈️ HKT – Phuket International Airport 📍 Phuket
✈️ CEI – Mae Fah Luang Chiang Rai International Airport 📍 Chiang Rai
✈️ BKK – Suvarnabhumi Airport 📍 Bangkok
✈️ CNX – Chiang Mai International Airport 📍 Chiang Mai

🏅 All four: Status Upgrade

🔗 Learn more: https://t.co/oJg1O8gxwc

@ACIAPACMID

[ACI World @ACIWorld]

📊 A growing network of more than 100 airports is helping shape the future of airport safety.

Through the ACI World Safety and Operations Data Collection Program, airports around the world contribute key safety, operational, and infrastructure data to support smarter safety decisions and stronger airport advocacy.

The dashboard has been updated with the latest 2024 data, and the 2025 data collection has officially begun. It provides a confidential platform to share and access valuable safety insights.

Airports interested in contributing their data can learn more: https://t.co/ndtqd7IXPs or contact [email protected].

📝 Need help completing the submission? Download the Form Completion Guide here: https://t.co/4CAFZV40ol

#ACIWorld #AirportSafety #AirportOperations #Aviation

[ACI World @ACIWorld]

🏅 Congratulations to Cairo International Airport on achieving the ACI World Public Health & Safety Readiness Accreditation.

"This accomplishment is a true testament to the hard work, resilience, and dedication of our entire team, who continuously strive to elevate our operational standards. It reflects our unwavering commitment to implementing the highest international protocols for public health, safety, and operational excellence. The well-being of our passengers, partners, and staff remains our absolute top priority. "

— Magdy Ishak Azzer, Chairman & CEO, @AirportCairo

@ACI_Africa

[ACI World @ACIWorld]

🔔 One month to go until the #AirportExperience Summit 2026!

Hear from Dimitri Coll, ACI World's SVP & Chief Products and Services Officer, on what to expect at this year's event.

🔹 View the full speaker list:
https://t.co/r0aGEpKwEk

🔹 Explore the program:
https://t.co/VOSd3niwLx

🔹 Register now:
https://t.co/f3lvLulB0G

📅 31 August – 4 September 2026
📍 Istanbul, Türkiye | Hosted by İGA İstanbul Airport

[ACI World @ACIWorld]

🎉 More airports are taking concrete steps to improve the passenger experience.

We're pleased to share the latest ACI Airport Customer Experience Accreditation updates:

✈️ ABJ – Aéroport International FHB d'Abidjan
📍 Abidjan, Côte d'Ivoire
🏅 Status: Renewal

✈️ HDY – Hat Yai International Airport (@AOTthailand)
📍 Hat Yai, Thailand
🏅 Status: Upgrade

Congratulations to both airport teams on this achievement! 👏

@ACI_Africa
@ACIAPACMID

[Ahmedabad Airport @ahmairport]

A milestone shaped by every effort to make the passenger experience better.

#AhmedabadAirport has earned the prestigious ACI Level 5 Accreditation, the highest global recognition for airport customer experience management.

This achievement reflects the dedication of our teams to consistently improve, elevate every touchpoint, and place passengers at the centre of the airport experience.

@ACIWorld

#SVPIA #ACI #CustomerExperience #PassengerFirst

[Mangaluru Airport @mlrairport]

A significant global recognition for a commitment that begins with every passenger.

#MangaluruAirport has been awarded the prestigious ACI Level 5 Accreditation, the highest distinction under the Airport Customer Experience Accreditation Programme.

This milestone reflects the dedication of our teams to listening, improving, and creating thoughtful airport experiences at every step of the passenger journey.

@ACIWorld

#IXE #ACI #CustomerExperience #PassengerFirst