AcroVoice

Please write to support (at) acrovoice (dot) ca to report any service-impacting troubles.

[AcroVoice @AcroVoice]

Our eastern network provider will be performing planned maintenance on the afternoon of Sunday, February 18. Impact to most customers is expected to be minimal, however we will have support staff on duty to assist you if needed.

[AcroVoice @AcroVoice]

Happy holidays! We will be closed Monday and Tuesday, December 26-27, 2022. If you experience any service-impacting issues, the best way to contact us is by email or via https://t.co/B39McsaiGJ. Phone response will be limited.

[AcroVoice @AcroVoice]

Our data centre in Montreal will be performing network maintenance tonight which will cause brief outages for some customers.

[AcroVoice @AcroVoice]

Holiday music is once again active for our business subscribers. If you haven't asked us to enable this and you'd like it for your callers, just call us at 611 or email support.

[AcroVoice @AcroVoice]

We've had no further reports of trouble. All inbound and outbound calling appears to be operating normally.

[AcroVoice @AcroVoice]

The trouble affecting inbound calls is expected to be resolved by end of business today. Toll free and outbound calling remains unaffected.

[AcroVoice @AcroVoice]

We are seeing improved but far from reliable inbound service. Outbound service should be largely functional at this time. Inbound calls to Toll Free numbers are unaffected.

[AcroVoice @AcroVoice]

Progress has been made however intermittent problems persist. This is primarily affecting all Canadian inbound calls.

[AcroVoice @AcroVoice]

Progress has been made however intermittent problems persist. This is primarily affecting all Canadian inbound calls.

[AcroVoice @AcroVoice]

One of our upstream carriers is suffering a global outage at the moment. This appears to be affecting a significant number of calls.

[AcroVoice @AcroVoice]

One of our upstream carriers is suffering a global outage at the moment. This appears to be affecting a significant number of calls.

[AcroVoice @AcroVoice]

Looks like on top of intermittent connectivity in Victoria there was also an outage affecting our ability to receive and place calls within BC. The latter issue has been resolved around noon.

[AcroVoice @AcroVoice]

We'll be doing some emergency maintenance on our Victoria equipment today. It may cause calls to drop.

[AcroVoice @AcroVoice]

We've been informed that the trouble has been resolved. Please write to support if any problems persist.

[AcroVoice @AcroVoice]

Our upstream carrier is suffering an outage affecting calls into and out of BC and AB. No ETR yet.

[AcroVoice @AcroVoice]

Outbound calls should be back online via a backup route.

[AcroVoice @AcroVoice]

Packet loss has been resolved and services are responding normally. Still waiting for the explanation of what has caused the outages on the 2nd and today.

[AcroVoice @AcroVoice]

Our Victoria data centre has gone offline. Currently awaiting updates and ETR. However, all business customers should be failed over to Montreal and remaining online.

[AcroVoice @AcroVoice]

The data centre has switched to their backup link, however we're seeing slight packet loss which may cause minor audio drop outs. Continuing to monitor the situation.

[AcroVoice @AcroVoice]

If any customers in BC, AB, SK experience calls dropping a few seconds after answer, please reboot your phone one time only. If that doesn't fix it, please email support right away and let us know.

[AcroVoice @AcroVoice]

Back online in Victoria. There will likely be a few minutes of oddness as phones switch back over to their primary servers.

[AcroVoice @AcroVoice]

Looking into our Victoria network...

[AcroVoice @AcroVoice]

Still offline in Victoria. All voice customers should be back online with Montreal now. If that's not the case please contact us so we can look into your account.