Arannyak Ghosh

Live and let live, but what is the fun in mediocrity…

[Arannyak Ghosh @Aecixian]

Why do organizations consider playing Swipe Left and Swipe RIght as equivalent of orga redesign ...
#ChangeManagement

[Arannyak Ghosh @Aecixian]

The only clue to what man can do is what man has done ...Collingwood.

[Arannyak Ghosh @Aecixian]

The excitement is palpable. Will he be fit enough to last 90 mins...

[Arannyak Ghosh @Aecixian]

Are most serious platforms still depending on Excel as the way to manage adoption metrics or there are real analytics platforms / tools that help manage adoption metrics.

#Saas, #Customersuccess

[Arannyak Ghosh @Aecixian]

Often in presentations to customers, I find many just get so enamoured with the product features and fucntionalities and dont even listen to customers and understand problems before pushing product features....the Zoom or Teams calls often become a gloomy silence with listeners staring into screens....

[Arannyak Ghosh @Aecixian]

User counts versus dwell rates in enterprise SaaS. Often people spend more time measuring MAU, DAU/MAU and more.... while the satisfaction and experience is more reflected in the dwell time....

#SaaSMetrics #Customersuccess

[Arannyak Ghosh @Aecixian]

Are Page Views and Page Clicks important to measure stickiness, somewhere there seems to be a fallacy. A user reaching the desired state with less clicks should be the objective...Consumer platforms have got this....how is Enterprise SaaS thinking about it...
#SaaS #CustomerExperience

[Arannyak Ghosh @Aecixian]

Does network platform model apply to enterprise Contract Lifecycle Management? Imagining one platform, two enterprise, confidential positions from respect playbooks meet on the common platform without exposing each other's hand and negotiating, redlining, closing deals near real term...
#networkplatform #contractmanagement

[Arannyak Ghosh @Aecixian]

Customer Success = GRR + Adoption + Renewal + "Expansion Assist" = Cool Blue + Earth Green

Growth = NRR + Account Stratgey + Whitespace analysis + Expansion = Sunshine Yellow + Cool Blue.

Agree /Maybe/ Naah
#CustomerSuccess #CustomerExperience #SaaS

[Arannyak Ghosh @Aecixian]

Are SaaS companies and culture considering Jungian philosophy in building growth and adoption mindset.

[Arannyak Ghosh @Aecixian]

Existing Account – Existing Business (EA-EB) and Existing Account – New Business (EA-NB) absolutely require different leadership muscles, even though they operate within the same customer base. Have seen so many conflict arise from not recognizing this tenet..

[Arannyak Ghosh @Aecixian]

In the world of Customer Success, who should own Program and Project Management across implementations, #Customersuccess

[Arannyak Ghosh @Aecixian]

S2P/O2C/SG/CLM and Payments...the big expansion lies in the intersection of the value stream that affects the money move between Payors and Payees ...

[Arannyak Ghosh @Aecixian]

Flywire --> Payoneer --> Remitly. Whose next? The money transfer and payments industry has not been hotter than this. IPOs flowing, acquisitions and carveouts in order....