Australian Financial Complaints Authority

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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[Australian Financial Complaints Authority @AFCA_org_au]

AFCA’s Datacube has been updated with complaints data to 31 January 2026.

The public, interactive database helps firms benchmark performance and supports consumers to make informed financial choices.

Explore the Datacube: https://t.co/jcqEwE4F3Y

[Australian Financial Complaints Authority @AFCA_org_au]

AFCA’s Datacube has been updated with complaints data up to 31 December 2025.

Visit the Datacube: https://t.co/jcqEwE4F3Y

[Australian Financial Complaints Authority @AFCA_org_au]

AFCA will be closed on Monday 26 January for the Australia Day public holiday. You can still lodge a complaint using our online complaint form or by emailing [email protected].

[Australian Financial Complaints Authority @AFCA_org_au]

Today we pause to reflect and remember. On this National Day of Mourning, our thoughts are with all those affected.

[Australian Financial Complaints Authority @AFCA_org_au]

Merry Christmas from AFCA to all who celebrate Orthodox Christmas today.

[Australian Financial Complaints Authority @AFCA_org_au]

AFCA’s Datacube has been updated with complaints data to 30 November 2025.

Explore the public, interactive database: https://t.co/jcqEwE4F3Y

[Australian Financial Complaints Authority @AFCA_org_au]

AFCA wishes everyone a Happy New Year in 2026! Our offices will reopen at 9am Friday 2 January.

[Australian Financial Complaints Authority @AFCA_org_au]

Merry Christmas and happy holidays from the AFCA team!

[Australian Financial Complaints Authority @AFCA_org_au]

AFCA will be closed from 12pm AEDT Wednesday 24 December 2025, reopening 9am AEDT Friday 2 January 2026. During this time, our staff will not be contactable by phone or email. You can still lodge a complaint online using the AFCA portal.

[Australian Financial Complaints Authority @AFCA_org_au]

As the Festival of Lights begins, we are reminded of the hope and resilience that Hanukkah represents. Hanukkah Sameach to our Jewish colleagues, members and communities.

[Australian Financial Complaints Authority @AFCA_org_au]

Today is International Day of People with Disability, a day to recognise the contributions, experiences and perspectives of people with disability. At AFCA, I’m committed to making our service easy to use and accessible for everyone. Learn more: https://t.co/jzz1mvPAAo

[Australian Financial Complaints Authority @AFCA_org_au]

AFCA welcomed Taiwan’s Financial Ombudsman Institution this week. Great discussions on fairness, tackling scams, and the future of AI in dispute resolution. Glad to connect and share global insights. #AFCA #FOI #Fairness #Innovation

[Australian Financial Complaints Authority @AFCA_org_au]

This week, AFCA acknowledges World AIDS Day (1 December) – a time to remember those we have lost, stand alongside people living with HIV, and affirm our commitment to challenging stigma and discrimination by offering staff the opportunity to raise money for the Red Ribbon Appeal.

[Australian Financial Complaints Authority @AFCA_org_au]

Shield and First Guardian collapse – AFCA can help

If you’ve been affected by the collapse of Shield or First Guardian, you can make a complaint to AFCA.

We recently held a webinar explaining how AFCA can assist. Watch the webinar here: https://t.co/9A2jewvVMJ

[Australian Financial Complaints Authority @AFCA_org_au]

Today is the UN International Day for the Elimination of Violence Against Women.

Family and domestic violence, including financial abuse, has long-term impacts.

AFCA staff are trained to respond safely and with compassion.

More resources: https://t.co/YuvhLmYpga

[Australian Financial Complaints Authority @AFCA_org_au]

Worried a friend or family member might be caught in a scam, but not sure how to help?

Scamwatch has released new guidance with practical tips to start the conversation and offer support with care.

Learn more: https://t.co/5htkAN8RoP

#stopcheckprotect

[Australian Financial Complaints Authority @AFCA_org_au]

Transgender Day of Remembrance is a day dedicated to honoring transgender lives that were tragically taken by transphobic violence and discrimination. Today, we mourn those whose lives were tragically taken and acknowledge the loss on their loved ones and communities.

[Australian Financial Complaints Authority @AFCA_org_au]

Small business complaints to AFCA rose 4% last financial year to 4,648 - following a record high the year before.

We’re urging small business owners to check that their lender is an AFCA member, to ensure they’re covered if things go wrong.

Read more: https://t.co/4zj0cuV3fY

[Australian Financial Complaints Authority @AFCA_org_au]

Designing for good means putting consumers first from day one. We see what goes wrong when they’re not. At the #ASICForum, Chief Ombudsman David Locke urged firms to embed fairness, accessibility and real-world value from the start.
#DesignForGood

[Australian Financial Complaints Authority @AFCA_org_au]

This week is Transgender Awareness Week, leading up to Transgender Day of Remembrance on Monday 20 November. This week is about raising awareness of transgender and gender diverse people and the issues their communities face. Find out more https://t.co/jGVXPH0P8d