Claudia Aguado loi

[Claudia Aguado loi @AguadoLoi]

@MBonvoyAssist @SheratonAtlanta @MarriottBonvoy @sheratonhotels Communicated with Steven again. Thank you for making this right @MarriottBonvoy

[Claudia Aguado loi @AguadoLoi]

@MBonvoyAssist Completely disappointed at the Marriott group’s response about not waving cancellation fees. Our public health conference was canceled in precaution of this virus. My airline provided me credit but this compassion was not extended @SheratonAtlanta

[Claudia Aguado loi @AguadoLoi]

@MBonvoyAssist Steven DeCraene @SheratonAtlanta responded with your current policy on only accommodating guest who travel from Italy, Asia Pacific, and Kingdom of Saudi Arabia. @MarriottBonvoy @sheratonhotels is not accommodating their US customers w/ credit for a future stay!?!

[Claudia Aguado loi @AguadoLoi]

@MBonvoyAssist How do I DM you? Email address please.

[Claudia Aguado loi @AguadoLoi]

@MarriottBonvoy good evening. I am following up on a concern tweeted earlier. The @SheratonAtlanta @sheratonhotels is not refunding prepaid rooms. Could they consider a credit. Most travel companies are doing this except your hotel.

[Claudia Aguado loi @AguadoLoi]

@MBonvoyAssist @eviljim Please consider US locations with increasing numbers. @SheratonAtlanta were unable to waive a cancellation fee.