Aine Murray

[Aine Murray @AineMurray10]

@AskAIB Can access my mobile app on my huawei phone , have deleted & reinstall app , turn the notifications on and restarted my phone . Ive done everything and nothing is working.

[Aine Murray @AineMurray10]

@UK_CAA Still awaiting a reply from yous . How in one message they are awaiting more information . I have NEVER had any contact and then you state they received all the information they need @UK_CAA explain this I'm sick of DM and getting told LIES

[Aine Murray @AineMurray10]

@UK_CAA Who said you where making profit on our money ? Unfortunately it was you's that released the statement that our money would be back in 60days . I'm now in 80+ days and no communication whatsoever. An absolute disgrace this situation is

[Aine Murray @AineMurray10]

@UK_CAA I have numerous times and I get the same reply . It's awaiting review . Honestly it's a joke the chasing after our own money we have to do

[Aine Murray @AineMurray10]

@UK_CAA I have on multiple occasions.ive send my reference number and have asked you to check up on my cls because I've heard nothing and low and behold I've still heard nothing back . It's getting really frustrating .

[Aine Murray @AineMurray10]

@UK_CAA Haven't received my refund not have I been asked for anymore information regarding my booking . Tried to check my status on my claim but it keeps stating it's found my reference number but yet when I put my surname in and ATOL number it's saying it's incorrect #iwantmymoney

[Aine Murray @AineMurray10]

@UK_CAA @AndrewSouth14 Wish you where as quick to reply to my mail and explain to me why I have to put a claim in when I qualify for a automatic refund ????

[Aine Murray @AineMurray10]

@UK_CAA has anybody got DD payment refunded today ? Still have not received a email or refund even tho I booked a Thomas cook package deal with Thomas cook flights and paid by direct debit which is all ATOL protected #annoyed

[Aine Murray @AineMurray10]

@AndrewSouth14 @UK_CAA I have phoned but the helpline is now unavailable . How convenient 🤔

[Aine Murray @AineMurray10]

@AndrewSouth14 @UK_CAA When I made a claim I just got a reference number ? Is this what you gave ATOL ?

[Aine Murray @AineMurray10]

@UK_CAA @andyharrison37 I'm booked my holiday from Thomas cook online which was a package holiday from Thomas cook , with Thomas cook flights and paid by direct debit , have proof of all this , sent them all the attachments and they tell me I have to make a claim online?