Air Transat Support ☀️

For customer concerns and inquiries, please feel free to join us via private DM.

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[Air Transat Support ☀️ @airtransatAD]

Hello, @enakuota! We're truly sorry to hear this. Your satisfaction has always been our only concern, and we'll be glad to help you. Before we dive in, we'd appreciate it if you could share your complaint through our private DM. ~Nicole

[Atou🇸🇳🇲🇷 @enakuota]

J’ai ma rentrée demain et j’ai rien à me mettre parce que mes habits sont dans ma valise coincée à l’aéroport de Dakar🙂 merci @airtransat

[Air Transat Support ☀️ @airtransatAD]

Hi, @enakuota! Has your concern been sorted out, or do you still need support? Kindly DM your booking details so we can look into it. Thanks!~Nicole

[Air Transat Support ☀️ @airtransatAD]

Hi, @markwarburton72! Has your concern been sorted out, or do you still need support? Kindly DM your order details so we can look into it. Thanks!~Nicole

[Air Transat Support ☀️ @airtransatAD]

@DevitoAmelia Hello, @DevitoAmelia. We're truly sorry to hear this. Your satisfaction has always been our only concern. We'll be glad to help you. Before we dive in, appreciate you can share your complaint through our private DM.~Nicole

[Air Transat Support ☀️ @airtransatAD]

Hi, @DevitoAmelia! Has your concern been sorted out, or do you still need support? Kindly DM your booking details so we can look into it. Thanks!~Nicole

[bill ward @mrbillward]

@airtransatAD No Nicole. Ive had several scammers call me after I first posted this so im apprehensive about the comms.can you confirm an email to correspond or call me?

[Amelia @DevitoAmelia]

@airtransatAD @airtransat No, no one has helped. One of your colleagues messaged me last night and wasn’t able to help. She offered me seats that are already booked by others

[Air Transat Support ☀️ @airtransatAD]

Hello, @33pebbles33. We're truly sorry to hear this. Your satisfaction has always been our only concern. We'll be glad to help you. Before we dive in, appreciate you can share your complaint through our private DM.~Nicole

[Air Transat Support ☀️ @airtransatAD]

Hi, @33pebbles33! Has your concern been sorted out, or do you still need support? Kindly DM your booking details so we can look into it. Thanks!~Nicole

[Air Transat Support ☀️ @airtransatAD]

Hello, @JuanAnt0792! We are here to address any Concerns you might have. Feel free to reach out to us via direct message with your ticket number, email address, and the phone number associated with your booking.~Nicole

[Juan Antonio Perez Pasos @JuanAnt0792]

Hello, I am triying to contact you without success. Nobody answer me. Please HELP
@airtransat

[Air Transat Support ☀️ @airtransatAD]

Hi, @JuanAnt0792! Has your concern been sorted out, or do you still need support? Kindly DM your booking details so we can look into it. Thanks!~Nicole

[Air Transat Support ☀️ @airtransatAD]

Hello, @saaalllllllyyy. We're truly sorry to hear this. Your satisfaction has always been our only concern. We'll be glad to help you. Before we dive in, appreciate you can share your complaint through our private DM.~Nicole

[Sally @saaalllllllyyy]

@airtransat I paid $198 for seat selection after being told they were for 2 seats at the back (no passenger next to us). An email was sent with our seats confirmed. Just tried to check in and seats are completely different.

[Air Transat Support ☀️ @airtransatAD]

Hello, @saaalllllllyyy! We are here to address any Concerns you might have. Feel free to reach out to us via direct message with your ticket number, email address, and the phone number associated with your booking.~Nicole

[Sally @saaalllllllyyy]

@airtransat I submitted a claim on June 1st and have not heard back. How long does the process usually take?

[Air Transat Support ☀️ @airtransatAD]

Hi, @saaalllllllyyy! Has your concern been sorted out, or do you still need support? Kindly DM your booking details so we can look into it. Thanks!~Nicole

[Air Transat Support ☀️ @airtransatAD]

Hello, @DevitoAmelia. We're truly sorry to hear this. Your satisfaction has always been our only concern. We'll be glad to help you. Before we dive in, appreciate you can share your complaint through our private DM.~Nicole

[Amelia @DevitoAmelia]

@airtransat @@airtransat…I did message AT privately and they said there’s nothing they can do.. shame on you AT. Do what’s right here and give me what I paid for!!!

[Air Transat Support ☀️ @airtransatAD]

Hello, @DevitoAmelia! We are here to address any Concerns you might have. Feel free to reach out to us via direct message with your ticket number, email address, and the phone number associated with your booking.~Nicole

[Amelia @DevitoAmelia]

@airtransat This is unacceptable.If you charge passengers for seat selection,the seats should be honoured.I should be contacted and given an explanation.I’d like Air Transat to explain why my paid,confirmed seats were changed and how you intend to resolve this

[Wendy Bairos @WendyBairos]

@airtransatAD no and I have been DMing but no reply there just being told to continue to wait

[tracey helena @mangumamismami]

Hey @airtransat—I reached out by email re: my 87yr old mom, a TCA/Air Canada “stewardess,” as she proudly calls herself, from the 60’s. She’s flying with you July 29, likely on the final flight of her life. Can you help us give this OG flight attendant her flowers? 💐 Pls DM me

[tracey helena @mangumamismami]

@airtransat Thank you!! I just sent the private message with the details ✈️😊

[tracey helena @mangumamismami]

@airtransatAD Hi Nicole, there was no complaint, see my original post. I have sent details via private message and Lola has responded. Thank you! 😊