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I thought I was booking a trip.
Then she started crying on the phone.
Not about flights.
Not about hotels.
About the fact that she was finally ALLOWING herself to go.
If you have been in this industry long enough to be humbled by it...
I would love to hear your story.
Like this if it landed.
Comment with the assumption you had to unlearn.
Experience did not make me smarter.
It just made my mistakes more sophisticated.
I still catch myself assuming things I should know better than to assume.
And that is the honest truth of this work.
So I keep asking.
I keep checking.
I keep treating every itinerary like it is my first, because for that client, it IS.
Humility is not a soft skill in this work.
It is the whole job.
Delta just topped the airline satisfaction rankings for 2026.
I still watched a grown man nearly cry over an overhead bin last Tuesday.
Something is off.