Ajao Oluwaseun

[Ajao Oluwaseun @ajseun]

Shame on @FIFAcom

[Ethos Reviews @EthosReviews]

Thank you for your swift response in replacing the initial device at your Ibadan office @MTNNG. ​However, @ajseun reports that the replacement 5G MiFi has also lost 5G connectivity after just 2 days. Since other users like @ofc_barry are experiencing similar router issues, could your technical team look into a more permanent fix or refund option for this batch? Let's ensure they get full value for their ₦70k device.
CC: @ConsumersNCC @fccpcnigeria
​#MTN5G #ConsumerFeedback #TechSupport #CustomerCare #EthosReviews

[Ajao Oluwaseun @ajseun]

@MTNNG @ofc_barry @ConsumersNCC @fccpcnigeria @MTN180 @EthosReviews The replacement device stopped receiving 5G service after only two days of use. This raises serious concerns about the quality and reliability of the devices being provided. MTN should recall the affected devices, and provide immediate refunds to customers.

[Ajao Oluwaseun @ajseun]

@MTNNG @ofc_barry @ConsumersNCC @fccpcnigeria @MTN180 @EthosReviews The replacement device stopped receiving 5G service after only two days of use. This raises serious concerns about the quality and reliability of the devices being provided. MTN should recall the affected devices, and provide immediate refunds to customers.

[Ajao Oluwaseun @ajseun]

@MTNNG @ofc_barry @ConsumersNCC @fccpcnigeria @MTN180 @ConsumersNCC thank you for escalating the matter. @MTNNG has replaced the 5G MIFI device.

[Ethos Reviews @EthosReviews]

Several subscribers have raised concerns about the performance and reliability of @MTNNG's 5G MiFi devices, particularly after investing significant amounts in the hardware and associated data plans.

According to a complaint shared by @ofc_barry, an engineer who visited his location reportedly found that 5G services were functioning on mobile devices while the MiFi unit continued to experience issues.

Another subscriber, @ajseun, joined the discussion, describing similar challenges and expressing frustration after purchasing a 5G MiFi device for approximately ₦70,000.

For affected users, the concern extends beyond the device itself. One subscriber reported having an active data plan with a substantial remaining balance while the MiFi device was allegedly undergoing review at an @MTNNG service location. This is really worrisome, what happens when customers are unable to access services they have already paid for because of unresolved device issues?

The complaint also suggests that customers may feel compelled to escalate issues publicly or involve regulators when they believe resolution timelines are unclear. For telecom providers, maintaining customer confidence requires not only fixing technical issues but also providing visibility into the resolution process.

The discussion expanded when another user, @unwontedpete, reported experiencing similar connectivity concerns with a 5G MiFi device. According to the complaint, the customer visited an @MTNNG service centre seeking assistance but left dissatisfied with the outcome.

While individual service experiences may vary, the complaint raises a broader operational question. Are customers receiving consistent guidance and support across different service centres when reporting hardware-related issues?

When public assurances and in-person experiences appear misaligned, consumer confidence can be affected regardless of the underlying cause. @lindaikeji @PulseNigeria247 @instablog9ja @NigeriaNewsdesk

The complaints raise several issues worth examining across the telecom sector:

1. How clearly are customers informed about diagnostic findings when devices are reported as faulty?

2. Should customers receive additional protections when device issues prevent access to active subscriptions?

3. What service-level expectations should apply when customers submit devices for review?

4. How can operators ensure uniform handling of hardware complaints across all service centres?

We encourage @MTNNG to review the concerns raised and provide clarity where necessary.

As telecom providers continue expanding 5G services, reliable hardware support and transparent resolution processes remain essential to customer trust. @NgComCommission @fccpcnigeria
@officialpccng @cadef_ng

#EthosReviews #MTNNG #5GMiFi #ConsumerAccountability #Telecoms #CustomerExperience

[Ajao Oluwaseun @ajseun]

@Auto_poacher You cannot park there!

[Ajao Oluwaseun @ajseun]

@CharlesOlowe2 @HeIsJayjam Not everything is FG, hold ur state government responsible.

[Ajao Oluwaseun @ajseun]

@seyimakinde O ma lule ni!

[Ajao Oluwaseun @ajseun]

@unwontedpete @C_Izuchukwu_E @MTNNG Yop, I’m enjoying 5G again

[Ajao Oluwaseun @ajseun]

@C_Izuchukwu_E @MTNNG Mine stopped receiving 5G network after about 3 weeks. The device is with MTN for 2weeks now.

[Ajao Oluwaseun @ajseun]

@C_Izuchukwu_E @MTNNG Don’t waste ur money

[Ajao Oluwaseun @ajseun]

@ofc_barry @MTNNG @ConsumersNCC @fccpcnigeria @MTN180 My N24,000 data plan, with a remaining balance of 105.09GB, is set to expire on March 31st. Meanwhile, my device is still at your Ring Road, Ibadan office, and I have not received any update from anyone regarding it.

[Ajao Oluwaseun @ajseun]

@AVFCOfficial Congratulations

[Aston Villa @AVFCOfficial]

YOUR EUROPA LEAGUE WINNERS – ASTON VILLA! 😍

[Ajao Oluwaseun @ajseun]

@ofc_barry @MTN180 @MTNNG @ConsumersNCC I doubt d issue is with your location.

My MTN sim received 5G signal consistently on my phone, but d MiFi device never connected to 5G. I tested it in diff locations.

D problem is clearly with d device, and if we are not getting d service we paid for, then we deserve a refund.

[Arsenal @Arsenal]

Mark your calendar 🗓️

We are delighted to announce that we will come together with our supporters and community for a special parade, starting from 2pm on Sunday 31 May 👇

[Ajao Oluwaseun @ajseun]

@ofc_barry @MTN180 @MTNNG @ConsumersNCC I was told to do the same thing which I did, no result. I even reset the device to factory settings twice. The device is bad one.

[Arsenal @Arsenal]

A legacy written.