@AmazonHelp@InsideAmazon@amazon@amazonnews@AmazonPub@AmazonUK Can you please confirm one thing? What’s the point of providing offer, when you can’t issue a replacement if the product received is defective?, without having stock, how you assure replacement to the customer within 7 days?
@AmazonHelp@amazon@AmazonUK@amazonnews@InsideAmazon@AmazonPub All the customer executives were saying I’ll get a call from social media team, meanwhile another technician from https://t.co/cI5CSk8wRw inspected the laptop again and promised a replacement, it didn’t happen. Why are you torturing me mentally and wasting my time?
@AmazonHelp@amazon@AmazonUK@amazonnews@InsideAmazon@AmazonPub Dear Amazon, I was waiting for resolution and I did not get it till now, whenever I call customer care, they were stating social media team is responsible for the issue and they are escalating against social media, but no use
@AmazonHelp I responded to that mail, but they are not helping in resolving the issue, just because of a mistake from your side, why should I pay extra money to get the same product from other sellers?
@AmazonHelp For your kind information, I have tried contacting the customer service but none of them could solve the issue, instead of that, they were trying to cover the mistakes done by their team and being helpless I reached you in this way.
@AmazonHelp I have received a defective laptop, found dead pixels on the screen and so would like to get a replacement and I have informed the customer service the same, a technician from https://t.co/cI5CSk8wRw checked and escalated for a replacement.
@AmazonHelp Please let me know who will help me out for this replacement process, I need a solution for replacement I’m not here to provide the feedback and because of the mistake from customer service executive I have to pay extra 20k now. Please resolve this issue ASAP
I would want a solution for the above stated problem and compensation for time waste and inconvenience caused to me from @amazonIN the response from customer service was worst, a lot of customers are facing issues for their services.
#worstcustomerserviceproviders