AKI

An independent non-profit making consultative & advisory body for the general public and insurance industry.

[AKI @AKI_Kenya]

Story ya kila mtu kuwa na rafiki , eti 'I know a guy' itakucost sana boss 😅
Sio kila cheap ni genuine.

Check yako sasa — 352# ama BIMA YANGU app.
#AKIKisha #VerifyBeforeYouDrive #UnderstandInsurance

[AKI @AKI_Kenya]

NTSA's cracking down on unroadworthy vehicles this holiday season 👀 A roadworthy car is only half the story — is your insurance genuine?
Verify your motor cover in seconds with Bima Yangu. Don't get caught out. 🚗✅
#BimaYangu #AKIKenya #RoadSafety

[AKI @AKI_Kenya]

Confidence pekee haitoshi bwana.
Verify cover yako — Genuine, Expired, Invalid ama Upcoming, jua status yako. 352# ama app ya BIMA YANGU."Verify cover yako leo— Genuine, Expired, Invalid ama Upcoming, jua status yako.
352# ama app ya BIMA YANGU.
#AKIKisha #VerifyBeforeYouDrive #UnderstandInsurance

[AKI @AKI_Kenya]

This is it, the group stage is done and it's win or go home from here. 🏆⚽🏐

FOOTBALL & VOLLEYBALL KNOCKOUTS | ROUND OF 16
Here's this week's Fixtures
⚽ Football Knockouts
🏐 Volleyball Knockouts
Every match this week decides who's headed to the semis, watch closely to see who advances! 👀

#AKISports

[AKI @AKI_Kenya]

Confidence pekee haitoshi bwana
Verify cover yako — Genuine, Expired, Invalid ama Upcoming, jua status yako. *352# ama app ya BIMA YANGU.

#AKIKisha #VerifyBeforeYouDrive #UnderstandInsurance

[AKI @AKI_Kenya]

Buckets, blocks and bragging rights, it's game week and every team wants the win. 🏀

GAME WEEK: Basketball Fixtures

Mon 17 Aug
Liberty Heritage vs. Icea Lion
Old Mutual vs. Apa Apollo
CIC vs. GA
Jubilee vs. First Assurance

Wed 19 Aug
The Monarch vs. Jubilee
CIC vs. Sanlam Allianz
Apa Apollo vs. Liberty Heritage
Britam vs. Old Mutual

Fri 21 Aug
The Monarch vs. GA
Sanlam Allianz vs. First Assurance
CIC vs. Jubilee

Who's taking the win this week? Show your team some love in the comments! 👇

#AKISports

[AKI @AKI_Kenya]

Its the final week of the group stage! ⚡ Energy is high as we head into the last set of matches before the knockouts begin.

Here are this week's fixtures:
⚽ Soccer
🏐 Volleyball
🏐 Netball
All eyes on the pitch, let's see who makes it to the knockouts! 🏆
#AKISports

[AKI @AKI_Kenya]

Have you submitted your idea for the Future Leaders of Insurance Competition yet? ⏳

AKI's got you, with prizes up to KSh 50,000, your idea could be the one that changes everything.

If you're Gen Z or a millennial (21–36) and work at an AKI member company, this is your shot to steer the industry forward.

Applications close 7th September, so don't sit on that brilliant idea. Let it fly.
Apply here 👉 https://t.co/jYFXBQqdok
#AKI #FutureLeadersOfInsurance #InnovateAndWin

[AKI @AKI_Kenya]

Are you ready to shape the future of insurance? AKI's Future Leaders of Insurance Competition 2026 is your platform to pitch it.

We're looking for fresh, practical, implementable ideas from the next generation of insurance talent, the kind of thinking that pushes the industry forward, not just theory that sits on a shelf.

If you're 21–36 and work at an AKI member company, this is your moment to lead the industry forward.

Applications close 7th September — Don't wait, submit your game-changing idea now .
Apply here 👉 https://t.co/jYFXBQpFyM

#AKI #FutureLeadersOfInsurance #InnovateAndWin

[AKI @AKI_Kenya]

Are you an insurance agent helping clients plan for their financial future?

The right advice starts with the right knowledge. Strengthen your expertise in retirement planning and Group Life solutions so you can better serve your clients with confidence.

Register for this FREE 3-day Intermediaries Training on Pension & Group Life and gain practical knowledge on:
• Retirement planning and benefits
• Pre- and post-retirement products
• Group Life solutions and common riders
• Emerging employee benefits and industry trends

Whether you’re new to the industry or looking to sharpen your expertise, this training will equip you with practical insights you can apply immediately.

📅 12–14 August 2026
🕗 8:00 AM – 9:30 AM
💻 Online via Zoom
🔗 Register: https://t.co/1gBE5yeT3k
🎟️ Free Entry – Register in advance

#AKI #RetirementPlanning #InsuranceAgents #InsuranceProfessionals

[AKI @AKI_Kenya]

Your business deserves insurance solutions that work for you.

Are you a business owner? We want to hear from you.

AKI is conducting a short survey to better understand the insurance needs, experiences, and challenges faced by Micro, Small and Medium Enterprises (MSMEs).

Your feedback will help shape insurance solutions that are more practical, accessible, and responsive to the realities of doing business in Kenya.

📝 Take a few minutes to complete the survey:
https://t.co/ykODgVuHhE

Thank you for helping shape the future of insurance for Kenyan businesses.

[AKI @AKI_Kenya]

The future of insurance belongs to bold thinkers, innovators and changemakers, and it could be you.

If you're an ambitious young professional in the insurance industry, or you know someone with the passion and potential to lead, don't miss the launch of the 2026 Future Leaders of Insurance Competition.

Join us for the official webinar launch on:
📅 Monday, 10 August 2026
🕘 9:00 a.m.

Discover how the competition can help you:
>Accelerate your professional growth
> Build leadership and industry knowledge
> Showcase your talent
> Contribute to shaping the future of Kenya's insurance industry

in advance for the webinar here:
https://t.co/TMpR0NkBvV

[AKI @AKI_Kenya]

⏳ 7 DAYS TO GO! 🏆⚽

The whistle is almost here! In just one week, Kenya’s insurance industry comes together for the 2026 AKI Sports Tournament.

Lace up, rally your squad and bring the energy—whether you’re competing on the field or cheering from the sidelines. Get ready for teamwork, connection and unforgettable moments!

Are you ready? 🔥

#AKISports

[AKI @AKI_Kenya]

A new standard for customer service in Kenya’s insurance industry begins.💼👏🏽

The Association of Kenya Insurers earlier this week officially launched the implementation of the Insurance Industry Customer Service Charter, marking an important step towards improving customer experience, strengthening public trust and raising service standards across the sector.

The Charter establishes a common baseline for the level of service every customer should expect when engaging with an insurance company.
It is anchored on five key pillars:
1. Accessibility
2. Transparency
3. Efficiency
4. Fairness
5. Responsiveness.

Developed in collaboration with customer service champions from AKI member companies and research firm @IpsosKenya , the Charter reflects the industry’s collective commitment to placing customers at the centre of insurance service delivery.

This is more than the launch of a Charter—it is a shared commitment to delivering consistent, reliable and customer-centred service at every touchpoint.

#AKI #InsuranceIndustry #CustomerServiceCharter

[AKI @AKI_Kenya]

“Sustainability is not only about the data points in a report—it is about the people we serve.”

In her article, Rosemary Wahome explores whether the “S” in ESG should also stand for service. She shows how ethical customer care, fair treatment of employees, responsible supplier relationships and regulatory compliance bring the social pillar of ESG to life.

Discover how placing service at the heart of ESG can strengthen trust, deepen stakeholder relationships and build long-term business resilience, on https://t.co/z1NqzZUxmu

#AKIJournal

[AKI @AKI_Kenya]

"Insurance is a promise—and that promise is only as strong as the experience surrounding it.”

The AKI Customer Service Charter sets a shared standard for delivering clearer, faster and fairer service across Kenya’s insurance industry. Built around accessibility, transparency, efficiency, issue resolution and fair claims handling, the framework outlines what customers should expect throughout their insurance journey."
Discover how the charter aims to strengthen trust, improve accountability and turn better service into lasting value for customers and the industry, on https://t.co/z1NqzZUxmu

#AKIJournal

[AKI @AKI_Kenya]

“My biggest role is to build a team.”

In this leadership feature, George Kuria, CEO of Sanlam Allianz General Insurance Kenya, reflects on the experiences, mentors and leadership principles that have shaped his career. He explores the importance of clear communication, accountability, developing people and giving teams the freedom to execute—especially while leading through the complex Sanlam–Allianz integration.

Discover how strong teams, customer trust and deliberate leadership can help organizations navigate change and build for the future, on https://t.co/z1NqzZUxmu

#AKIJournal

[AKI @AKI_Kenya]

“Customer experience is not a department, a scorecard or a campaign—it is a way of doing business.”

A truly customer-first culture begins at the top. In his article, Joseph Choge explores why customer experience must be treated as an executive function—shaping leadership decisions, operational processes, employee empowerment, technology use and organizational accountability.

Discover what it takes to move CX from boardroom conversations to a culture that builds trust, strengthens relationships and delivers long-term business value, on https://t.co/9WMIhmyrqL

#AKIJournal

[AKI @AKI_Kenya]

“Customers may forget what you said, but they rarely forget how you made them feel.”

As AI and automation continue to transform customer experience, empathy remains a critical leadership capability. In her article, Ms. Wavi Mungala explores whether women are more wired for empathy and why listening, collaboration and emotional awareness are essential for building trust, strengthening employee experience and delivering meaningful customer outcomes."

Discover why the future of customer experience will be shaped not by choosing between technology and empathy, but by combining both- on https://t.co/z1NqzZUxmu
#AKIJournal