Allan Lloyds CEM

@Allanlloyds events provide superior business intelligence to clients delivered by senior experts across #CEM industry verticals.

[Allan Lloyds CEM @ALCustExp]

🌍 Two communities, one location!
Last week in Vienna we hosted:
✨ Customer Experience Summit
✨ Contact Centres Summit
Leaders shared bold ideas, fresh strategies & real stories on shaping the future of customer engagement.
#CX #ContactCentre #BusinessSummit

[Allan Lloyds CEM @ALCustExp]

🚀 Conversation Intelligence is transforming contact centres!
Hear from Marco Spagnuolo, Head of Conversational AI @ Swiss Re, at the 16th Annual Optimising Contact Centres Summit.
📅 24–25 Sept | 📍 Vienna
⏳ Last chance to register!
👉 https://t.co/lXQIBpKB98
#ContactCentre #CX

[Allan Lloyds CEM @ALCustExp]

Why settle for “satisfied” when you can create true customer obsession? 📷

Join Nimet Cukurluoz at the Customer Experience Summit (24-25 Sept, Vienna, Flemings Hotel Wien-Stadthalle) & learn how to turn customers into passionate advocates.

#CX #CustomerExperience

[Allan Lloyds CEM @ALCustExp]

🚀 Ready to see how AI is transforming customer care?
Join François Gengoux, Head of Omnichannel Customer Support @ Belfius, at the Optimising Contact Centres Summit in Vienna at Flemings Hotel Wien-Stadthalle, Sept 24–25
🌐 https://t.co/lXQIBpK3jA
#ContactCentre #CX #AI

[Allan Lloyds CEM @ALCustExp]

🚨 Speaker Alert!
Fabio Turel, Head of IT Strategy & Governance, Generali Switzerland, joins 8th Annual Cyber Security Summit in Berlin!
Discover how compliance can fuel innovation & resilience.
📅 15–16 Oct 2025
🌐 https://t.co/te483B76V7
#CyberSecurity #CyberSecEU #Innovation

[Allan Lloyds CEM @ALCustExp]

🚀 New speaker alert!
Vazul Toth from Raiffeisen Bank, joins the 16th Annual CX Management Summit in Vienna (24–25 Sept 2025).
Topic: Driving real business impact with CX & Service Design.

👉 Secure your seat: [https://t.co/y7qKgxDnkk]
#CX #ServiceDesign #ContactCentre

[Allan Lloyds CEM @ALCustExp]

If real customer connection matters more to you than dashboard vanity, don’t miss these:

🔹 Contact Centres Summit: https://t.co/bKvIdz5b2d
🔹 CX Management Summit: https://t.co/3eJR0fhc3u

♻️ Repost — someone you know needs this.

[Allan Lloyds CEM @ALCustExp]

Your SIEM should do more than collect logs.
At #CyberSecurity Summit, Jose Hermida shares how to turn SIEM into a strategic asset:
✔️ Align with risk
✔️ Use multiple SIEMs
✔️ Act in real-time
📍 Berlin | Oct 15–16
🔗 https://t.co/OV0y8lg5Mi
#SIEM #InfoSec #CyberSummit

[Allan Lloyds CEM @ALCustExp]

Cyber threats have evolved — has your detection?
Giulia Moschini shares how to move from reactive forensics to ML-powered detection, with real-world lessons from the field.
🗓️15–16 Oct 2025 | Berlin
🔗https://t.co/OV0y8lg5Mi
#cyber #cybersecurity #threatintel #infosec #conference

[Allan Lloyds CEM @ALCustExp]

Old IAM slows you down.
Edina Dobos (METRO) shares how they ditched silos for a secure, agile identity strategy.
💡 Real-world tools, automation & user-first IAM
🗓️ Oct 15–16 | Berlin
🔗 https://t.co/OV0y8lg5Mi
#cyber #cybersecurity #protection #conference

[Allan Lloyds CEM @ALCustExp]

Come for the insights at the 8th Annual Cyber Security Summit.
Real challenges. Real case studies.
15-16 October 2025 | Berlin
Join the conversation: https://t.co/BPv4FRBWTU

[Allan Lloyds CEM @ALCustExp]

Eric Groenloh will explore how VR and AR are redefining experience.
Listen him talk about using immersive tech to communicate value before the journey even begins - at the 16th Annual Customer Experience Management Summit. Join on 24-25 September | Vienna: https://t.co/Ig2y3fsCDV

[Allan Lloyds CEM @ALCustExp]

How Rail Europe turned customer support into a strategic business asset is shared by Valentina Cesani and Emilie Parfondry in their joint presentation at the 16th Annual Optimising Contact Centres Summit.
Join us on 24-25 September 2025 | Vienna: https://t.co/gKfKxKqcD3

[Allan Lloyds CEM @ALCustExp]

The most overlooked (but essential) shifts in CX will be dissected by Silke Wiesel at the 16th Annual #Customer #Experience Management Summit.
Join us on 24 - 25 September | Vienna: https://t.co/Y8QJpDMEsH

[Allan Lloyds CEM @ALCustExp]

At the 16th Annual #Customer #Experience Management Summit, we're joined by Indre Lingiene, who will explore a bold, often uncomfortable question:
Can a price increase actually strengthen the customer relationship?
Join us on 24 - 25 September | Vienna: https://t.co/Y8QJpDMEsH

[Allan Lloyds CEM @ALCustExp]

At the 8th Annual Cyber Security Summit, Conrad Reisch from Siemens will explore how their ONE Software Engineering System is making end-to-end security automatic, integrated and frictionless.
15 - 16 October 2025 | Berlin
Join the talk: https://t.co/BPv4FRBWTU

[Allan Lloyds CEM @ALCustExp]

Mijat Pejic, Head of Customer Care - Switzerland & Austria at MediaMarkt will share an honest look at "AI in Customer Care: Real Impact vs Deflection" at the 16th Annual Optimising Contact Centres Summit, 24 - 25 September, Vienna: https://t.co/gKfKxKqcD3

[Allan Lloyds CEM @ALCustExp]

The 8th Annual #Cyber #Security Summit is officially launched.
🗓 15 – 16 October. 📍 Berlin.

Cyber threats don’t care how prepared you think you are. But this event will make sure you are.
Real case studies. C-Level strategies.
Join: https://t.co/BPv4FRBWTU

[Allan Lloyds CEM @ALCustExp]

The 16th Annual #Customer #Experience #Management Summit is officially live. We’re talking two days in Vienna, packed with stories, strategies, and shared struggles from the people who are redefining CX from the inside out: https://t.co/Y8QJpDM6D9

[Allan Lloyds CEM @ALCustExp]

Why do you think customers are “yours” after a single purchase? Why do you layer broken basics with AI gimmicks? The answers are given by Rodrigo Aviles in the interview: https://t.co/EJB89otBjN
Join the Enhancing Customer Loyalty and Retention Summit: https://t.co/86p1PZPku2