Our apologies again for this. This is not the standard we expect to see in our products and would like to get this addressed. Are you able to send us over a PM with the items barcode from the packaging and advising the store it was purchased from? So we can get this addressed with the relevant teams.
@PinkLady_always This may be burnt matter. If you are unhappy with the item please return to store along with your receipt for a full refund or replacement ❤️
@CiaranMacDon We are really sorry to see this, Ciaran. We will monitor this store going forward for improvement with this. If you keep a hold of your receipt and return it on your next visit to the store, they will be happy to provide a full refund or replacement!❤️
@SusanneReid68 No problem, Susanne. We have informed the store, who are looking into this. We appreciate you bringing this to our attention, and we're really sorry! 💙