Alloy Software

We design intelligent, flexible, and easy-to-use solutions that streamline all aspects of your #IT infrastructure #ServiceDesk #HelpDesk #ITSM #ITAM #ITIL

[Alloy Software @AlloySoftware]

What's new in Alloy Navigator EXPRESS after the Spring 2026 Release? 💚

Dashboards are now more flexible and user-friendly. Create and customize widgets yourself, add analytics to your workspace, and get faster access to the information you need—all without administrator involvement.

Check out the Release Notes to learn more: https://t.co/cYS3imZXNj

[Alloy Software @AlloySoftware]

The AI Assistant for the Self-Service Portal just got a major upgrade. 💫

Users get more accurate responses, can create multiple conversations, and enjoy a redesigned chat experience.

Administrators get full control over the assistant's behavior, tone, prompts, workflows, and commands — plus complete visibility into conversations through the new AI Assistant Log.

Check out the video ⤵️

[Alloy Software @AlloySoftware]

🚀 AlloyScan 26.4 is out!

A practical update focused on inventory accuracy, visibility, and proactive IT management.

✔️ Printer supply alerts with configurable thresholds for toner, drums, maintenance kits, and more
✔️ Custom software recognition using PowerShell-based rules for proprietary applications
✔️ Improved Windows device identification to prevent records from merging when BIOS UUIDs are not unique

For details, see Release Notes:
https://t.co/hROxgrQem3

[Alloy Software @AlloySoftware]

It’s the last workday of spring — a good time to make sure summer schedules don’t turn into scheduling surprises. 🌱☀️

With the enhanced Team Calendar in the new Alloy Navigator, Outlook availability and internal work now live in one place. See Busy, Tentative, and Out of Office events alongside work orders and project tasks to plan workloads with confidence.

✔ Unified view of schedules and assignments
✔ Clear availability signals
✔ Flexible display options

Available in both Alloy Navigator Enterprise and Express ⤵️

[Alloy Software @AlloySoftware]

Interactive Analytics just got even more powerful in Alloy Navigator. 📈

The 2026 Spring Release adds new chart types, deeper customization, KPI counters with trend indicators, and over a hundred ready-made charts to get started fast. 🚀

You can now monitor live activity across your system in real time with the new Activity view.

And — share charts instantly with a simple link. No exports. No screenshots.

There's more! Watch the video ⤵️

[Alloy Software @AlloySoftware]

This Memorial Day, we honor and remember the brave men and women whose service and sacrifice made our freedoms possible.

Photo credit: Laurentiu Iordache, Unsplash.

[Alloy Software @AlloySoftware]

The first major release of Alloy Navigator in 2026 is live. And it features enhanced Dashboards!📈

Add charts, KPI counters, data tables, or activity feeds directly from Analytics, then filter, drill down, and adjust views in real time. Export visuals or data to share insights with stakeholders, all without leaving your dashboard.

No admin setup needed. Create, customize, and manage widgets yourself. Watch the video ⤵️

[Alloy Software @AlloySoftware]

Alloy Navigator 2026 Spring Release is here 🚀

This update brings major improvements across the platform, including:

• Interactive Analytics directly inside your dashboards
• Expanded Analytics with new chart types and KPI tracking
• Team Calendar with Outlook integration
• A smarter, fully configurable AI Assistant
• Plus dozens of usability and workflow enhancements

Read more in our latest announcement: https://t.co/DqowzzGIO5

And read the release notes: https://t.co/o6LSuOIaDS (Enterprise)
https://t.co/cYS3imZXNj (Express)

[Alloy Software @AlloySoftware]

Our team traveled to HDI Support World last week to connect with industry experts and learn more about where support operations are headed.

Events like this help us stay ahead of industry shifts so we can deliver clearer, more effective, and forward-looking solutions.

We’re excited to translate these learnings into meaningful enhancements for our customers 🚀

[Alloy Software @AlloySoftware]

Happy Mother's Day from Alloy Software — to the ones who lead with love and make the world a better place 💙 ❤️

[Alloy Software @AlloySoftware]

Alloy Software team is attending HDI Service & Support World this week in Las Vegas.

Corey Mosley and Daniel McCartney are representing Alloy Software at Caesars Palace, engaging with industry peers and participating in conversations around the future of service operations and customer support.

If you are attending the conference, we welcome the opportunity to meet and connect!

[Alloy Software @AlloySoftware]

🚀 AlloyScan 26.3 is out!

Second release this month, bringing practical improvements to data handling, visibility, and usability.

✔️ Expanded Security Log with richer event coverage and severity levels
✔️ Native Excel (XLSX) export with preserved data types and conditional formatting
✔️ Field-to-field filtering to compare values across columns without exporting data
✔️ Support for collection fields (e.g. disks, adapters, users) directly in inventory views
✔️ Updated Quick Filter shortcut ("/") for faster navigation
✔️ Custom naming support for discovered SNMP devices

Plus: bug fixes and reliability improvements.

A solid update that makes working with inventory data more flexible, and troubleshooting more transparent.

For details, see Release Notes: https://t.co/hROxgrPGwv

[Alloy Software @AlloySoftware]

Alloy Software wins Gold Stevie Award 2026 in the category “Service Management Solutions”🏆

With AI embedded directly into workflows, Alloy Navigator 2025 was recognized as a major step forward for modern ITSM.

Other notable winners include companies like Cisco, Intuit, and Bank of America.

Learn more → https://t.co/iqsDUMG1em

[Alloy Software @AlloySoftware]

We're heading to Las Vegas next week!✈️

Our team will be at HDI Service & Support World (May 3–7, Caesars Palace) exploring the latest in service operations, AI-driven solutions, and customer experience. We're always looking for ways to bring sharper, more effective solutions back to the organizations we support.

If you'll be there too, comment to let us know you're attending!

#HDIWorld #ITSM #ServiceManagement #LasVegas

[Alloy Software @AlloySoftware]

🛟 New Self-Service Portal guide makes rollouts simpler!

IT teams shouldn’t have to write a manual or provide training when the Self-Service Portal is rolled out.

This brand-new, visual guide tells and shows users how to:

- Get around the portal
- Report issues and request services
- Track and update their tickets
- Handle approvals
- Get the Alloy Self-Service mobile app

Clear screenshots and simple explanations let users start right away — and IT can roll out the portal faster, with no extra work.

🟢 The guide is live online and ready to use!

Alloy Navigator Enterprise: https://t.co/1v77nkCGaD
Alloy Navigator Express: https://t.co/uQKZcoyygW

[Alloy Software @AlloySoftware]

Your IT operations shouldn’t be at the mercy of external instability.

We’re introducing the Alloy Software Global Continuity Program — an initiative designed to help businesses maintain stable, secure IT operations during regional disruptions.

✔️ Free infrastructure relocation to secure AWS regions
✔️ Accelerated onboarding and priority migration
✔️ Enhanced data protection and backup frequency
✔️ Support for both Alloy customers and teams migrating from other platforms

Our commitment is simple: keep IT systems running under any circumstances.

More details on our website: https://t.co/zG6HLdN8th

[Alloy Software @AlloySoftware]

We've always believed data is everything. Today, we go further.

AlloyScan 26.2 now detects employee moods in real time. No asset goes untracked.

See all changes in the release notes: https://t.co/YgN9Myst7I

Happy April Fools' Day from the Alloy team!

[Alloy Software @AlloySoftware]

“Where in the docs is this again?”

That was the question we wanted to eliminate when we launched AI-assisted search in 2024. Now we’ve taken it a step further.

Instead of digging through pages, you get:
• a direct answer
• step-by-step guidance (when needed)
• context that explains why things work the way they do

In short: it feels less like documentation — and more like asking a teammate.

More details in our blog: https://t.co/IIUb1k2FvY