I recently had a troubling experience with Dunzo that I feel compelled to share due to the appalling level of customer service and the overall inconvenience caused.
@DunzoIt@DunzoCare
it was closed. This situation led to further complications as the partner requested that I cancel the order. Unfortunately, the app did not allow me to do so. I attempted to address the issue by raising a case with Dunzo’s support team, hoping for a swift resolution.
I was left in a situation where my order was marked as delivered, but I had neither received the items nor any satisfactory explanation from Dunzo. Even after raising a case with the support team, there has been no acknowledgment or response to my concerns.
My despite efforts, the response from support was non-existent. Within the next few minutes, the delivery partner marked the order as delivered when he had not even collected the order and closed the order by attaching a blank image in the app adding to my frustration.
As 100's of students, working professionals and villagers are depending on Jio network as a source of communication kindly resolve the issue at the earliest.
@reliancejio
After raising number of complaint regarding Jio network congestion in Jaddinagadde Area of Amasebail village of Kundapura 576227, there are no proper response or attempt of fixing the issue from your side.