Alpha Bundu

[Orange Sierra Leone @Orange_sierra]

CEO Tour Highlights | Five Days Across Sierra Leone 🇸🇱

Over the past five days, our CEO Tour took us from Freetown to Port Loko, Kono, Makeni, Kenema, and Bo—a journey of leadership, listening, learning, and action across our trade.

At every stop, we connected with our teams, engaged with our customers, experienced the realities on the ground, and strengthened our shared commitment to building a stronger, faster, and more customer-focused Orange Sierra Leone.

The tour reaffirmed the resilience of our people, the passion that drives our trade, and the immense opportunity before us to turn energy into execution and turn execution into sustainable results.

More than a field visit, this was a powerful reminder that the best leaders walk alongside their teams, listen to their customers, confront challenges head-on, and stay focused on the mission. Together, as One Team with One Vision, we move forward with renewed determination to grow our customer base, raise execution standards, and deepen our presence in every community we serve.

The tour may have ended, but our mission has only grown stronger. The insights, ideas, and commitments gathered across Sierra Leone will shape our next chapter as we continue delivering greater impact for our customers, partners, stakeholders, and country.

Thank you to every colleague, partner, and customer who welcomed us along the way. The journey continues, and the best is yet to come.

#orangesl #orangeishere

[Orange Sierra Leone @Orange_sierra]

Orange Sierra Leone Marks Customer Service Week 2025 – “Mission Possible”

On October 6th, Orange Sierra Leone kicked off its Customer Service Week at the Orange Digital Center, embracing the motivating theme “Mission Possible.”

The event united Orange employees, customers, and influencers in a lively celebration of gratitude and connection. A standout moment was a panel discussion moderated by well-known journalist and MC Umaru Fofana.

The panelists included Smart Kokofele, Regulatory Affairs Director at NaTCA Sierra Leone, Alpha Bundu, Customer Experience Director, Orange Sierra Leone, Mamadou Bossou, Chief Marketing Officer, Orange Sierra Leone, and Hon. Boston Munda, Chairman of the Parliamentary Committee, CTI Sierra Leone.

In demonstration of our dedication to enhancing customer experience, Orange Sierra Leone introduced two new initiatives: Mi Coachie and Scam Alert, aimed at making customer interactions safer and more efficient.

Through the Orange Help Center, Mi Coachie supports customers in accessing solutions to common issues and learning how to make the most of Orange services. The Orange Verification Portal empowers users to confirm official phone numbers and report suspicious activities through the Scam Alert platform, helping to ensure secure and mitigate fraud.

This Customer Service Week, we honour you, our customers, because with your trust and our commitment, every mission truly becomes possible.

#orangesl #OrangeMoney #orangeishere #CustomerServiceWeek

[Felicific Calculus🇸🇱 @JamesVandi]

Customer service week reached me.
Thank you @Orange_sierra for the appreciation.

#OrangeMoney
#Maxit
#orange

[Sékou Amadou Bah @BahSekouamadou]

At @Orange_sierra our customers are truly our bosses! #proudtobeOSL #orangeishere @AlphaAlphonzeus

[Orange Sierra Leone @Orange_sierra]

1% Cash-out - Message to Agents

The CEO of Orange Mobile Finance Sierra Leone,
David Mansaray, speaks heartily to all agents across the country about the benefits of the 1% cash-out fee for agents.

#orangesl #OrangeMoney
#orangeishere

[Orange Sierra Leone @Orange_sierra]

Orange Digital School Kits
Nomination Stage

Orange Foundation is donating 3 digital school kits to 3 primary schools.

Nominate a primary school for a donation of a digital school kit.

Drop your nomination in the comment section.

#orangesl #OrangeFoundation #orangeishere #BecauseWeCare

[Orange Money Sierra Leone @Orangemoneysl]

Yesterday, we launched the Kotoku Wallet! for all business owners!
Now you can earn commissions, get loans, and enjoy free cash-outs to grow your business.
Dial 1448*10# to register today!
Free cashouts at all Orange Money points. #KotokuWallet #OrangeMoney

[Orange Sierra Leone @Orange_sierra]

Public Notice

Dear Valued Customers,

We are pleased to provide you with update of our ongoing network swap project.

All our network sites have been swapped, and we now have additional 4G technology across the country.

The optimization of all network sites is currently ongoing nationwide, including the upgrade of our transmission links.

There may be impact on customer experience during the optimisation. We apologise for any inconvenience this may cause.

We are committed to improving our network resilience and availability.

We are dedicated to listening to you, taking your feedback, and working on them.

All our communication channels are at your disposal 24/7 for more information and support.

[Alpha Bundu @AlphaAlphonzeus]

@selimabenamara @OrangeTN @millet_thierry @BahSekouamadou A beautiful sight indeed!!! Bringing the brand close to the heart of our customer by showing them that we are not just Responsible and Bold but that we CARE!

[Alpha Bundu @AlphaAlphonzeus]

@maccgueye Creative thinking with lots of vibes... The Maxit vibes 😊...

[Orange Sierra Leone @Orange_sierra]

Send Money for Free 💃🏽

Send money with no charges with the Orange Money App.

Download the Orange Money App.
On Android phone: https://t.co/4AojaiHsOe

On Iphone: https://t.co/nm2DzFoamo

This promo lasts until the 31st of October, 2023.

#orangesl #OrangeMoney #OMApp #ArKak

[Alpha Bundu @AlphaAlphonzeus]

@Orange_sierra An exciting week ahead to make our Agents feel the pride of the service they deliver everyday. Putting a smile for our customers even when they are having a bad day. We will celebrate them in best way we know how. We are One Team, with One Goal. Happy #customerserviceweek2023 !

[Orange Sierra Leone @Orange_sierra]

Dear Customer,

Happy Customer Service Week.

Thank you for being our valued customer. You are why we do what we do.

Orange SL appreciates you, and we are committed to serving you better.

#orangesl #CustomerServiceWeek

[Alpha Bundu @AlphaAlphonzeus]

#Orange CEO at the heart of discussions in Tech/DX/AI to enhance CX and the responsibilty it comes with around Trust, Ethics, Sensoring on Social Networks and Cyberbullying.
At Orange we just ROCK by always being ahead and thinking about our customers and their experience.

[Christel Heydemann @Cheydema]

Thrilled to have been invited to speak at #VivaTech with a multi-faceted tech giant...@elonmusk! We discussed web ethics: fake news, cyberbullying, and his plans for increased protection. An insightful exchange.
Looking forward to real actions to address these vital issues.

[Christel Heydemann @Cheydema]

Thrilled to have been invited to speak at #VivaTech with a multi-faceted tech giant...@elonmusk! We discussed web ethics: fake news, cyberbullying, and his plans for increased protection. An insightful exchange.
Looking forward to real actions to address these vital issues.

[Alpha Bundu @AlphaAlphonzeus]

@KYumkella @kamaraanthony1 @TENN_SL A saddened news indeed. We mourn with you and pray that Allah be by your side in figuring out a new way to live without her. May her beautiful soul rest in Aljannah. Ameen!

[Alpha Bundu @AlphaAlphonzeus]

@BahSekouamadou @AKarim_Bangoura @alassanediene @Patrick1Roussel 🙏

[Alpha Bundu @AlphaAlphonzeus]

Interesting... So when do we start to name names to break this chain or pattern?

[Vickie Remoe @VickieRemoe]

The work u tried 2 volunteer 2 do for #sierraleone but were not allowed 2 volunteer 2 do.

Some1 contacts u 2 say they have been contracted 2 do the work and they ask if they can pay you 2 do the work you tried 2 do for free.

Ancestors, I hail you. Thank you!

[Alpha Bundu @AlphaAlphonzeus]

Being wise comes with using wisdom to address complex realities... Kudos to you @yakisawyerr... A Sierra Leonean looking at you from my corner...

[Yvonne Aki-Sawyerr OBE @yakisawyerr]

4 schools start our countdown to #1million trees in 2020! 70 trees planted to replace trees from 2019 tree planting drive. The schools are determined to ensure the new trees survive dry season! Main #FreetownTheTreeTown planting will be done at the start of the rainy season.