@woye1@investnaija FGN Savings Bond is like a Retail Operations Officer for your money.
No drama. No excuses. Just quietly showing up and working consistently in the background. ๐
@BlessedGirl001 This is like a client who has worked with four different service providers and complains about all of them. At some point, you start asking if the problem is really the providers or if there's a pattern the client needs to address.
Not saying that's the case here, but repeated
Companies obsess over understanding customers โ and for good reason. But they often treat employees as an afterthought. If you want customer experiences that actually deliver business value, you must fix the inside first โ fix the employee experience! https://t.co/r8IEnr3J3V
@annettefranz True. Happy employees don't guarantee happy customers, but it's very hard to deliver great customer experiences with frustrated employees.