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[Eoghan McCabe @eoghan]

We're announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles. And starting today anyone can sign up for and deploy the Fin Sales Role in minutes.

Fin is now by far the very best sales agent on the market, and it's been live with some of the most innovative digital brands for months, conversing with thousands of prospects, aiding discovery, building pipeline, booking meetings and starting trials.

We started the Customer Agent category with a focus on service by launching Fin three months after the launch of ChatGPT. Since then Fin has continued to lead the space, today delivering over 2 million resolutions a week for over 8k customers, including Anthropic, DoorDash, Snowflake, Asana, Mercury, Polymarket and many more exceptional brands.

But our vision for Fin has always stretched far beyond service. And for the past 6 months we’ve been building Fin as a single Customer Agent, delivering a seamless experience across all stages of the customer lifecycle.

We do not believe customers or businesses will want multiple agents for different parts of the lifecycle—because the agents won’t have shared memory and goals, and will have to compete with each other, delivering a poor customer experience and sub-optimal business results.

We’ve more roles to come, including another dropping in two weeks. For now please watch our launch video or visit our launch page to learn more: fin DOT ai SLASH sales

[Darragh Curran @darraghcurran]

9 months ago we publicly committed to 2x the productivity of our R&D org at @intercom.

It was scary. It wasn't always clear we'd pull it off.

We hit it with 3 months to spare. In fact, looking back 16 months - we've 3x'd.

Here's what actually happened (with receipts): 🧵

[Eoghan McCabe @eoghan]

https://t.co/4ol8Zwa5la

[Eoghan McCabe @eoghan]

https://t.co/I2Hf40EpIt

[Brian Scanlan @brian_scanlan]

I’m going to do a deep-dive into Intercom’s use of Claude Code with an appropriately Ruby on Rails flavour at the SF Ruby Meetup on April 14th hosted in Intercom’s office!

[Eoghan McCabe @eoghan]

https://t.co/iiPbnfgtvM

[Eoghan McCabe @eoghan]

https://t.co/4bjaeYNcTP

[Américo Duarte @americodls]

@paulo_caelum Tem jeito não, teste A/B continua sendo o melhor jeito. É assim que se mantêm produtos de IA evoluindo.

O outro jeito é ir no feeling mesmo... O que não deixa de ser um teste A/B mal feito. 😂

[Jean Boussier @_byroot]

Happy to share that today I'm starting as senior principal at Intercom!

[Américo Duarte @americodls]

@sseraphini https://t.co/ZY1tnhTzY5
Zuora também faz isso.
Peça ao Chat GPT para mostrar os prós e contras de cada um.
Faça uma análise crítica dos modelos e questione se tiver algo que não pareça claro ou coerente.
Aprenda.
Crie uma versão (mais simples) que atenda seus requisitos.

[Paul Adams @Padday]

New blog alert: we're now sharing our new ideas as much as possible!

We had a recent realisation inside Intercom. We’re having the most amazing conversations inside our four walls about building a cutting edge, valuable customer focused AI product, but if you didn’t work here, you’d never know.

We’re learning a lot fast, and we think we can help others learn too. So we’re doing a few new things:

1 We’ve launched a *new blog*, where we’ll share some of the latest ideas we have. Link in the comments!

2 We’ve started *building in public* more, sharing early demos of things we’re working on. We’ve shared 3 so far, and you can expect at least 1 a week going forward.

3 We’re also about to launch a dedicated technical AI blog, where our AI team will go deep on the experiments they are running, and what we’re learning.

Our goal with these is to hopefully help you learn from what we're doing, get you thinking, and also to start some discussions so we can learn also.

We've more to come, watch this space. Link in the comments to the blog where you can also watch our demo videos :)

[Fin @fin_ai]

We’re not done yet – rounding out the speaker lineup for Pioneer is the innovator, Brian Eno.

Brian Eno is a musical pioneer, visual artist and activist. He has produced albums with U2, Talking Heads, David Bowie and Coldplay, and his various inspiring contributions to music are widely enjoyed.

[Tom Morello @tmorello]

Funny cuz Elon was the kid on the cover of Evil Empire

[Filip Mark @filiphmark]

The @intercom co-pilot implementation of Fin is the first highly useful AI feature I've used in SaaS

They nailed the LLM interactions with automated prompts - probs wouldn't have adopted it otherwise

[Fin @fin_ai]

🎬 Don’t miss the sequel—Built For You 2 premieres June 27th! Register at https://t.co/j6By9xNqZb

[Des Traynor @destraynor]

Off Script S01E03 is live today.

It stars our VP of AI, the always incredible @fergal_reid with some very fresh ideas about AI, Customer Service and why building AI products is so very different to what's worked before (a must watch for product nerds!)

Enjoy it here on X👇

[Fergal Reid @fergal_reid]

I recently got to record an episode of 'Off Script' for @intercom.

I tried to share some of what we've learned trying to automate a whole business process end-to-end; some pain points compared to non-AI product development; and the visceral experience of seeing a technology revolution kick-off in real time.

As the hype cycle continues to twist and turn, recently I'm seeing disillusionment that a lot of AI products are thin, and not delivering real value.

At Intercom, we've taken an opinionated stance on this from early on, really concentrating our investment into deep products - I try to explain some of the thinking behind this decision here.

I hope people enjoy it - and happy to respond to any questions!

[Fin @fin_ai]

Why wait for the future? On June 27th, we’re unveiling the latest advancements in our AI-first customer service platform live on LinkedIn. Experience firsthand the technology that will set a new standard in customer support. Grab your spot now at https://t.co/j6By9xMT9D

[Eoghan McCabe @eoghan]

Off Script 2 is live! In this episode, @Padday explores this pivotal time in technology, and how AI will transform how we relate to the businesses we frequent. How our expectations for what great service looks like will rise. And what it will take businesses to meet them.

[Fin @fin_ai]

2 hours to go. https://t.co/iugVRkyHhm