Amit Gupta

[Amit Gupta @AmittGpta]

@TataAIA_Life I have been following up with the support to get discounts calculation correct for this and the last year, team has been unresponsive and the renewal date is approaching. Even with platinum tier for 3 years consistently, I have not been given the entitled discount

[Amit Gupta @AmittGpta]

#samsung #SamsungSupport.
Completed 200,000 steps for walkathon challenge and now not able to get the voucher, raised a ticket to support: case id 302488627 with no help, deadline is 3 days from now. Poor support and app ecosystem from samsung!

[Amit Gupta @AmittGpta]

@BescomHelpline there are two open tickets that are pending from bescom side and someone comes and disconnects the line. How is this Just, first you guys send wrong bills then take more than a month still no resolution and then disconnect the line?

[Amit Gupta @AmittGpta]

@SwiggyCares I understand you are trying to improve. But please compensate for the lack of proper support and delay in delivery and delay in your response as well. This is absolutely unfair to a customer who went through the entire ordeal to be put on wait for another 2 hours for resolution.

[Amit Gupta @AmittGpta]

@SwiggyCares #boycottswiggy

[Amit Gupta @AmittGpta]

@SwiggyCares @Swiggy @SwiggyCares are you guys trying to mock your customers??
It was such a waste of money to pay for swiggy one #boycottSwiggy

[Amit Gupta @AmittGpta]

@SwiggyCares First you wait for the order which apparantly was 2 hours delay and then you wait for someone from swiggy to reply another 20 mins and then they take another 30 mins and couting.. to check the issue. Can this be anymore delayed??
#boycottSWIGGY

[Amit Gupta @AmittGpta]

@SwiggyCares Got response after 26 mins of posting about the 2 hour delay in delivery and now you are taking another 20 min to check the issue which I clearly explained. What are you SOP's for TAT

[Amit Gupta @AmittGpta]

@SwiggyCares placed an order @8:28pm, Max delivery time was 65 mins for a restaurant that was only 2.2km away. It's already past 1 and a half hour l, still awaiting delivery agent assignment & chat support bot is no help, cannot talk a representative either. Can someone help!!!!

[Amit Gupta @AmittGpta]

@ola_supports Booked prime sedan Ola from airport, i am being charged toll and airport parking fee incorrectly. Toll and parking fee is charged in an outstation cab.
Booking id: CRN7580981643. Fare shown on the app while booking was rs 1573, now it's RS 1719.

[Amit Gupta @AmittGpta]

Flipkart customer support has stooped to new lows, been on more than 30 odd calls talking to people who don't even bother to check what the call is going to be about. I have on call recording that no notes have been mentioned by 20-25 CS team i spoke to. No resolution so far.

[Amit Gupta @AmittGpta]

@flipkartsupport Ordered a phone clubbed with exchange, delivery date was 25th March23. Deliver executive lied twice about coming yesterday and cancelled the delivery stating that the exchanged product was rejected. Now no delivery person assigned. Where is my order?

[Amit Gupta @AmittGpta]

@flipkartsupport Day 3 update: no tangible actions yet. same delivery executive assigned again and he is still acting weird not picking up my phone. This just shows that nothing has been done even after so many escalations, calls to CS team or flagging on twitter. I am losing faith in Flipkart!

[Amit Gupta @AmittGpta]

Update day 2: nothing tangible has been done so far all i am getting is that they are working on it. It was supposed to be a birthday gift.
Still no delivery person has been assigned. Talking to CS team is a nightmare, all cuz of the delivery person
Terrible Terrible Experience

[Amit Gupta @AmittGpta]

@flipkartsupport Terrible experience talking to the delivery executive, customer support team and senior customer support team, more than 10 calls with them since yesterday. No one has even taken down notes properly. Got disconnected 3 times, no call back and no resolution

[Amit Gupta @AmittGpta]

@airtelindia it has been 8 days with 5-6 tickets that i had to create because the tickets were closed without calling back or providing a resolution. Being Airtel Black is no help either. Pathetic sevice. I would like to discontinue the broadband service and get billing resolved.

[Amit Gupta @AmittGpta]

@Airtel_Presence 1 or 2 day delay is understood but it's been 9-10 days since i created the ticket. Why should I pay extra and with this calculation you are adding 1200/- extra as unbilled. How can a plan that costs 2356/- monthly is almost 50% in just 10 days from the Billing date, explain??

[Amit Gupta @AmittGpta]

@airtelindia it has been 8 days with 5-6 tickets that i had to create because the tickets were closed without calling back or providing a resolution. Being Airtel Black is no help either. Pathetic sevice. I would like to discontinue the broadband service and get billing resolved.

[Amit Gupta @AmittGpta]

@Airtel_Presence I have been constantly asking for the calculations of unbilled. And why has it increased. I raised it on 10th Feb 23. Why should I pay extra if things are delayed from your end??

[Amit Gupta @AmittGpta]

@Airtel_Presence 9 days and counting since the day i raised the issue. 3 Airtel executives on twitter so far in one day

[Amit Gupta @AmittGpta]

@Airtel_Presence But against the entire customer support experience that a customer go through while trying to find either some relevant information or even difficult finding a resolution.
Mind you this is from an Airtel Black member who are prime customers. Pathetic is an understatement!!