Ampadi Krishnan

[Ampadi Krishnan @AmpadiKrishnan]

@Cashify_Support How this clause is being applied in my case, given that there is no visible or structural evidence of mishandling. There are no pressure marks, cracks, dents, screen glass damage, or deformation of the device body that would indicate a hard press or improper handling.

[Ampadi Krishnan @AmpadiKrishnan]

Sharing my experience with a @Cashify_Support repair and warranty process. A display replaced under warranty developed screen lines and touch issues during normal use. The device has no physical or external damage.
Thread below:

[Ampadi Krishnan @AmpadiKrishnan]

@Cashify_Support I was told I was denied warranty as my case would fall under the following clause in your warranty policy;
Subsequent mishandling with the screen such as hard press that may initiate discoloring or lining on the display.

But the issue with that is:

[Ampadi Krishnan @AmpadiKrishnan]

Posting this in the hope of a fair, policy-backed reassessment and improved transparency in the warranty process. #CustomerExperience #Warranty #ConsumerRights

[Ampadi Krishnan @AmpadiKrishnan]

Internal component failure under normal usage, especially when the device shows no external damage, should not be automatically treated as customer-induced damage. If a warranty replacement fails this way, it deserves a proper and objective review.

[Ampadi Krishnan @AmpadiKrishnan]

@_groww @groww_cs @_groww the support executive I talked to termed this as an "outage" and these are expected to happen on retail platforms.
How is this an outage, when you had more than expected trades happening. And how can this be an expected behaviour when the users have to incur loss?
#groww

[Ampadi Krishnan @AmpadiKrishnan]

@_groww @groww_cs For an illicit trade caused by an unacceptable error in the Platform;
They are asking the users to correct @groww_cs's wrongdoings from the user side.
I did not sell any of my stocks willingly and all the sell that happened without my consent should be corrected by the platform.

[Ampadi Krishnan @AmpadiKrishnan]

@groww_cs I am not happy with the reply. I don't will not be spending any extra money to buy the stocks. You'll have to pay the difference. I will not be advancing a single rupee from my pocket.

@SEBI_India @NSEIndia
#grow #grow #sebi #nse #gttorder

[Ampadi Krishnan @AmpadiKrishnan]

@_groww @groww_cs This is completely unacceptable. All the unintended activities should be reverted by the platform itself and the losses if any should also be incurred by @_groww.

Also need a confirmation as to why this happened and what is done to prevent future shortcomings like these.

[Ampadi Krishnan @AmpadiKrishnan]

@groww_cs all of my GTT orders got triggered at the wrong prices which caused losses for me.
How will this be reverted as I understand this was a platform issue during 10:31 - 10:32 AM where all the stock prices showed a 100x value.

Please clarify how this issue occurred as well

[Ampadi Krishnan @AmpadiKrishnan]

@airindia Good Service by Pooja Sathyan.
@BLRAirport