@Scselig1 Thank you for sharing your reservation details, Sam. Please be sure to follow our account, so we can reply to your DM. We look forward to hearing from you soon!
Thank you for bringing this to our attention. We're very sorry for the lack of air conditioning onboard your train. Have you spoken to a member of our train staff, so they can try to assist you onboard? If you would like to provide us with more information, please send us a private message with your reservation number, email address, phone number, and full name as listed on your ticket, so we can investigate this matter for you.
@d6xnm Thank you for providing this information. We will escalate this to the appropriate department for review. We apologize for any inconvenience that this has caused.
@marissagrnwd Hello. Thank you for reaching out to us. We sincerely apologize for the inconvenience you experienced today. Upon checking, Train 131 is currently estimated to depart at 3:47 PM. We appreciate your patience. Please let us know if there is anything else we can assist you with.
@Mare2115 We're sorry to hear this. We recommend giving us a call at 1-800-307-5000, where a member of our Guest Rewards team can further assist you. We apologize for any inconvenience.
@queeratkent Hello, Madison. We are sorry for the confusing email. To further assist you with sending your current eticket. Please provide us with your reservation number, email, phone number, and full name.
@CariHairproject Hello, Cari. We apologize, but we are unable to send you a DM as you are not following us. If you would like to follow up with us and send another message, we would be happy to further assist you with this request.
@CariHairproject Thank you for providing this information. We're sorry to hear about the delay you are experiencing. If you would like to send us a DM with your reservation information, we would be happy to look into this further for you.
Hello. We sincerely apologize that this has been your onboard experience. While traveling with us, if the train is not up to satisfactory standards, we recommend bringing this to the attention of an onboard crew member, so that we may correct the issue immediately. If you need further assistance, please feel free to DM us or call us at 1-800-872-7245, 24 hours a day.
Hello. We're sorry to hear you're having issues with booking rewards travel on our app. Please make sure you're using the latest version of the app and try signing out and back in. If the issue continues, send us a DM with your device make and model, a screenshot of the error you are receiving, along with your full name, phone number, and email address, and we will report this to our team.
@IamCrazySxyCool If your ticket is for today's 59, there are alternative services assisting. Please send us a DM with your reservation number, email, phone number, and full name for verification. We can provide more accurate assistance once we validate your information.