Ancestry UK

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[Ancestry UK @AncestryUK]

@e_french72975 Hi Elizabeth! We're sorry to hear that you haven't received your DNA kit yet, but we'd be happy to help. Could you please send us a direct message with your Ancestry username so that we can locate your account and take a look into this for you?

[Ancestry UK @AncestryUK]

@linsblake We hope that your husband (and very cute doggy!) will still enjoy the Know Your Pet DNA. We wish you all an interesting experience!

[Ancestry UK @AncestryUK]

@linsblake Some customers opt to have kits delivered to alternative addresses, like a work address or a neighbors house. We have also recently begun offering gift wrapping for our standard (human) DNA tests, so hopefully this may be expanded in the future too.

[Ancestry UK @AncestryUK]

@linsblake We're sorry for any concerns and appreciate your feedback, Lindsey. We strive to be clear on how the test will arrive on the order page, as gift wrapping unfortunately isn't available for Pet DNA kits currently.

[Ancestry UK @AncestryUK]

@MerchantKevin Thanks for reaching out to Ancestry, spurdogman! We regret any concerns and have sent you a private message to follow up with assistance. We can advise that we're not experiencing any general issues on our UK website currently.

[Ancestry UK @AncestryUK]

@79_SDJ Thanks for letting us know, @SJ_79. We're sorry to hear that you encountered any difficulty in locating our monthly membership options, but we're glad we could link these to you. Thanks again, and have a lovely afternoon!

[Ancestry UK @AncestryUK]

@79_SDJ Hi there! We'd be glad to help! Typically this issue can be resolved by clearing your cache and cookies, however, we have an article with more ideas on fixing page loading issues and have included it here: https://t.co/ApDFjSN56Q

[Ancestry UK @AncestryUK]

@Cadoret please know any personal info you share w/ us is subject to Twitter’s terms of use and privacy policy. To continue please send us a DM with your username and we would be glad to look into the status of your account and get everything sorted. 2/2 https://t.co/M21eS6nbbI

[Ancestry UK @AncestryUK]

@Cadoret @Cadoret Thank you for reaching out with your experience. We'd be glad to investigate this for you, however due to the limitations of the platform we recommend you contact us directly by phone at 0-800-783-1340 or by email at [email protected]. If you'd prefer to DM 1/2

[Ancestry UK @AncestryUK]

@BScotTanner Hi there Scot! And thanks very much for your recent Tweet. We appreciate the opportunity to offer a helping hand. Please don't hesitate to DM us so we can offer some insight and a few contact options for you forward this request onto. We look forward to hearing from you! 🙂

[Ancestry UK @AncestryUK]

Thank you for being part of the Ancestry family.

To continue the journey, follow us @Ancestry and join our global community, where you can discover and share amazing family stories.

[Ancestry UK @AncestryUK]

@lauraholeillus Hi, Laura. Thanks for getting back to us with your username. We're sorry, but this message isn't a private message and we don't want your username on a public post. Can you please delete this message and send us a private message? We appreciate your cooperation. https://t.co/M21eS6nbbI

[Ancestry UK @AncestryUK]

@lauraholeillus Hi, Laura. Thanks for getting back to us. We're sorry you couldn't send us a direct message. We're going to invite you to direct message us. We're anxious to hear from you. Please include your username. https://t.co/M21eS6nbbI

[Ancestry UK @AncestryUK]

@jennyeye We'd be pleased to assist you via DM and are grateful for your feedback related to our subscriptions and DNA testing options. We'd invite you to submit any additional feedback here so it can be reviewed https://t.co/6tIWAw4ijo. Thank you for alerting us to this concern. 2/2 https://t.co/M21eS6mDma

[Ancestry UK @AncestryUK]

@jennyeye Hi Jenny. We regret any delay which occurred with the postal service and apologise for any disappointment this has caused. This is never our intention as we always aim to deliver on time as we understand how eagerly awaited a set of results can be. 1/2 https://t.co/M21eS6nbbI

[Ancestry UK @AncestryUK]

@CariLlewelyn 3/ We hope this helps, have a lovely day!

[Ancestry UK @AncestryUK]

@CariLlewelyn 2/ reach our lab after it has been popped in the mail so this kit would still be making its way to us. As soon as it reaches our lab, the kit will be scanned in and the progress bar on the DNA page of the linked Ancestry account will update accordingly to let you know.

[Ancestry UK @AncestryUK]

@CariLlewelyn 1/ Hi there Cari, thanks so much for reaching out to us about this. We are very sorry to hear of any concern you have had for your sample and we would love to take a moment to ease your mind. It typically takes up to 20 business days for a kit to