Andrea G. Heffner

Artist, writer, educator. She/her. Opinions are my own & not the views of my employer.

[Andrea G. Heffner @AndreaGHeffner]

@KeeleyFox29 @Amtrak @aepta Very sad news. Currently stuck on a train in Philly otw to NYC. Any timeline for when things will get moving?

[Andrea G. Heffner @AndreaGHeffner]

@HumansRclueless @POTUS Pretty sure that’s the ocean rescue happening right now

[Andrea G. Heffner @AndreaGHeffner]

@ArmpitTornado Missing adult male

[Andrea G. Heffner @AndreaGHeffner]

@NJBReviews Hard yes. (Wait, are there people who say “no”?!?)

[Andrea G. Heffner @AndreaGHeffner]

For those following my travels, I made it to my grandmother’s bedside and have been spending time w/ family. Filed a complaint w/ American. Waiting for response/resolution.

[Andrea G. Heffner @AndreaGHeffner]

@AmericanAir Messaged you 22 hrs ago at your request. Could you please respond.

[Andrea G. Heffner @AndreaGHeffner]

Is @AmericanAir the least family-friendly airline? Seems like it. A thread. 🧵

[Andrea G. Heffner @AndreaGHeffner]

@mlroush @AmericanAir Thank you — such a difficult day. We finally got to our destination at 2:30 am. Saw my Nana today! 💓

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir We bought fares & selected seats. We upgraded to priority seating for return to ensure we’d be seated together, but not an option for departure. We did NOT decide to wait. We agreed to sit separately. Then, we were denied boarding. Flight was overbooked.

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir Our tix were not basic economy.

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir We also DID buy fares that allowed for seat selection, but the flight was overbooked. See screenshots for @AmericanAir policy on involuntary denied boarding.

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir I bought our tickets according to @AmericanAir posted policy on their website.

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir We agreed to be seated separately. But @AmericanAir said it was overbooked and denied us boarding.

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir We paid extra to be seated together for the return flight. That wasn’t an option for the flight there, but @AmericanAir policy said we’d be seated together WITHOUT paying extra.

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir @USDOT & @USDOT agrees. https://t.co/neqq7Y0Pk5

[Andrea G. Heffner @AndreaGHeffner]

@Amyjo81682544 @AmericanAir @USDOT I think the airlines should handle it, not put the onus on passengers to move. We also booked in advance. AA’s policy is to put kids under 14 w/ parents.

[Andrea G. Heffner @AndreaGHeffner]

@AmericanAir Will do.

[Andrea G. Heffner @AndreaGHeffner]

Last row, boarding a new flight 11 hours later after we arrived early for our original flight that @AmericanAir prohibited us from boarding when we asked to sit w/ our 3 yo. No compensation or even food vouchers. #PaxEx @USDOT

[Andrea G. Heffner @AndreaGHeffner]

Still waiting for our new flight and still waiting for @AmericanAir to make this right.