@Family_Health__ Hello @Family_Health__ , please reach out directly so your issue can be reviewed and resolved as soon as possible. Our team is available to assist you.
@Thieungoxuan We understand your concern regarding the ION (BSC) to ION (ION) swap. Please provide the transaction details or your wallet address so we can investigate further and assist you promptly. Feel free to reach out anytime!
@hoanghop192 I understand you're concerned about not receiving your ION after swapping from ION network (ION) to ION (BSC). Please check the transaction status on the blockchain explorer. If the issue persists, feel free to contact me anytime.
@MohammadAb74852 I’m sorry to hear you're having trouble swapping old ICE for ION in the Online+ app. To assist you, could you provide more details on the issue you're facing? It will help us resolve it faster. Feel free to reach out to me anytime!
@ZAKICOVA Currency conversion may fail due to network issues, KYC limits, or wallet restrictions. Ensure your app is updated and verified. For further guidance and quick resolution, please reach out to me anytime.
🧑💻 An Update from the CEO
Over the last two days, we made the decision to continue — and more importantly, we acted on it.
We have already restructured the company and reduced operating costs from roughly $400,000 per month to around $45,000 per month. This was not easy, but it was necessary. We moved fast, cut deep, and focused only on what is essential.
The last four years taught us many lessons, but one stands above all:
A good idea means nothing if execution is too slow.
That is the lesson we are taking forward into this next chapter.
Our priority now is simple: focus on a fresh direction that can rebuild trust in the community while also generating real revenue for the company. We are no longer interested in wasting time, energy, or capital on anything that does not directly move us closer to product-market fit and sustainable growth.
I will personally be joining the development effort to help bring this next product to market as fast as possible and to work directly with the team on execution. We are not going to repeat the mistake of overpromising before delivery. We will not reveal what we are building until it is ready. For those who still believe in us, stay with us a little longer — and when the time comes, we will show you.
To move faster, we will be building this product in a closed-source environment during development. That decision is purely about speed and execution. Right now, shipping matters more than optics. Once we are live, we can focus on opening things up properly.
We are now a smaller team, made up primarily of developers, and our time will be spent exactly where it should be spent: building. No distractions. No wasted effort. No unnecessary overhead. Just execution.
Whether people choose to stand with us or not, we are moving forward with this plan. We are going to take this shot and see it through. Once the product is live, it will be something that can be marketed far beyond the crypto industry, which gives us a much stronger path toward real adoption and sustainable company revenue.
At this moment, the company still holds a little over 1 billion $ION. These tokens will be used only to cover essential development and infrastructure costs. Because the previous service agreement has ended and that external funding is no longer available, we will be activating an automatic daily sale of $1,500 worth of tokens to help fund operations at the current market price. This is not a choice we make lightly, but it is the practical path that allows us to keep building over the coming months.
Over the next 4 to 8 weeks, you should expect to see major changes across the website, the whitepaper, and most importantly, the launch of the first version of the new product.
Our goal is clear: go live fast, get real feedback fast, and scale 10x faster than we did in the past.
What we are building is a real utility product with real-world use, something unique within crypto and something we believe the market genuinely needs.
Once it goes live, we believe adoption can accelerate faster than anything we have done before — because for the first time, our growth will be driven by real utility and real demand, not just belief alone.
To everyone who has stood by us for the past four years: thank you.
Give us 4 to 8 more weeks.
That is all we ask.
Stay with us, watch what we build, and witness how we turn the hardest moment in this project’s history into the foundation of its strongest chapter.
We are still here.
We are still building.
And we are not done yet.
Thank you for the support.
✨ After listening to the community, we’ve made our decision:
We stay. We build. We win.
We’re restructuring the company from the ground up.
Cutting waste.
Dropping distractions.
Doubling down on what actually matters.
No more dead weight.
No more inefficient spending.
No more side paths.
Just a leaner team, better execution, and total focus on scaling.
This is not the end of anything.
It’s the beginning of a stronger chapter.
$ION is here to stay.
The road to $1B market cap begins now.
🚨 An Update from the CEO
I want to speak openly about the situation we are facing.
For more than four years, our company has operated out of the BVI without a traditional bank account. Throughout that time, the business was funded primarily through token-based agreements. That meant development, infrastructure, marketing, legal, and many other operational costs were covered through tokens rather than fiat. This was possible because we worked with a service provider who believed deeply in our vision and agreed to support the project in exchange for tokens.
For over four years, that provider stood by us and helped us build. However, due to recent market conditions, he lost confidence in the project and decided to claim tokens that were scheduled to unlock after two years, on 7 April. That event triggered the crash you have seen and brought our collaboration with him to an end. It has also placed the company in a very difficult position.
Over the past four years, the total cost of building this project has exceeded $18,000,000 USD. We have invoices, records, and audit trails for every expense. During this entire period, @ice_z3us, @robertpreoteasa, and @ice_apoll0 did not take salaries, because we believed in the long-term vision and chose to keep building.
As many of you know, under our tokenomics, the team managed approximately 4.2 billion tokens across the team, treasury, and ecosystem allocations. Because the monthly operating costs of the project were so high, we entered into a long-term agreement with the service provider under which he would receive a larger amount of tokens after two years in return for supporting the business and helping us scale. That structure was meant to buy us time to build properly and reach a stronger position.
The reality is that the cost of operating the project became far greater than what could reasonably be recovered. The provider ultimately lost money on the arrangement, and after investing around $18,000,000, he chose to exit and sell the tokens he was entitled to. That is what brought us to where we are today.
At this moment, the company still holds a little over 1 billion tokens. As the attached data shows, and based on the average prices at which the provider sold in recent days, it is clear that the company has been operating at a loss from the very beginning. Even so, we kept going because we truly believed in the project.
We have seen many accusations claiming that we, as a team, dumped tokens on the community. That is simply not true. What happened was the termination of an agreement with a long-term service provider, and that outcome has now been reflected in the market.
The project's current operating cost is around $400,000 per month. Many people do not realize how expensive it is to keep a project like this alive at scale. Even if every token we had received had been sold, it still would not have fully covered the total costs and obligations of the business.
We never lied when we said we believed in this project. In fact, we are the ones who have been hurt the most by this situation.
Because I want to remain fully transparent, I have to say this clearly: we are now reviewing whether it is possible to reduce costs significantly over the coming weeks, potentially by half. If we continue operating, it may require us to sell part of the remaining treasury tokens to cover essential expenses. We are no longer in a position where we can keep absorbing losses indefinitely, especially after already carrying losses of roughly $8 million.
What happens next depends on whether the project still has real support from the market and the community. We will watch the coming days carefully and assess whether there is enough confidence and momentum for us to continue building. If there is, we will keep going. If there is not, we will be forced to consider shutting the project down. And if that happens, I want to be clear: we will burn our remaining tokens, not sell them.
It is also important for the community to understand how much of the unlocked token supply was used to support the ecosystem. Out of the 4.2 billion tokens managed across these years, more than 900 million tokens were used for exchange campaigns, KOLs, and liquidity. Many people ask for listings, but few understand what listings actually require: exchange liquidity, market making, campaigns, promotions, and other associated costs. These are real costs, and they are substantial.
There is another truth I have avoided discussing publicly until now, but I believe it is important to say it. Exchanges do not value all user bases equally. Large user numbers from Tier 3 countries did not help with listings in the way many people assumed. In many cases, exchanges specifically asked us for performance and user metrics excluding those regions. This is an uncomfortable reality of the industry, but it is a reality nonetheless.
In the images attached, I have also shared detailed costs, including what different exchanges charged us and how many tokens were required for marketing and listing-related activity. I want people to better understand how this industry really works. We have nothing to hide, and the exchanges involved can confirm the commercial structures.
I am deeply saddened that we are in this position, but I owe you the truth. The documentation is there. The records are there. The transaction history is there.
If anything, we are the ones who lost the most trying to make this vision real.
🔥 As mentioned, we’re actively working on it.
Real usage, weekly buybacks, and growing impact across the ecosystem.
This is how we build through market conditions.
📉 We see the price action. We’re not ignoring it.
There are whales moving, liquidity shifting, and it looks like coordinated activity in the market. This is outside our direct control, but how we respond is not.
There are ~11B $ION in circulation, with more than half already on the ION chain. No new coins are being minted. What we’re seeing is movement through bridging, not dilution.
On our side, we are taking action today. We’re working closely with @baomarkets and @bao_rush to drive buybacks, burns, and real usage across the ecosystem.
We’ll keep building, integrating, and pushing forward.
@utukay8 Swap failures may relate to gas, network, or limits. Ensure BNB balance and retry later. Kindly reach out again anytime for assistance or updates.
@KhianMiguel4 We understand your concern regarding swapping ION on Online+. Currently, this feature may be limited. Kindly reach out again for updates or further assistance anytime.
@Edewede12 Failed $ICE→$ION swaps may be caused by liquidity limits, network congestion, or pending bridge maintenance. Please retry after some time and share your TX hash for review. You can reach out to me anytime for support.
@wispr22 Unstaking requests are processed per protocol rules and may be subject to cooldown periods. We understand your concern and are here to help. Feel free to get in touch with me for further assistance anytime.
🤖 We’ve seen your comments and messages. Some think we slowed down or stopped building.
The reality is the opposite. We’re fully focused and moving faster than ever.
👨🏻💻 Today we’re opening another repository, showing the progress from the past weeks and making public the new AI-built ecosystem, including both backend and frontend for Online+ and the ION dApp Framework.
https://t.co/XNxb2F6s7X
This is real work, real code, and real progress. You can see it for yourself.
We’re here. We’re building.
@347zUd1bdkUsef6 We’re aware of transfer issues with $ION on BSC via Online+. Our team is investigating bridge/withdrawal disruptions. Please share TX hash for review. Feel free to contact me anytime for support.