On Saturday I ran the #warringtonway 40mile ultra trail race organised by @lymmrunners averaging 6.26 p/km.
An amazing event, incredibly well supported and start/finished in my home village. The highlight was crossing the line with 3yr old son #powerofthemind
No backing out now. Managed to repair an infected blister, not ideal preparation but letโs see how we get on #spinerace#pennineway#sendwater ๐ฅตโ๏ธ
@AerLingus Fair play to Lynne Embleton CEO who acted on my email to her to escalate the matter and I'm now in dialogue with AL. Once I have received a satisfactory response and action, I will consider this case closed.
@AerLingus wow, what an experience using your airline for the 1st time...๐ฝ
Arrived in Boston from Manchester on November 19th, hold bag didn't arrive (after multiple assurances it was on route to me), returned from holiday to the UK after 2 weeks and still no bag.
@AerLingus Their response: "We have sent a request to the airport, once we received any update we will keep you informed."- The bag isn't at the airport, no one can tell me where it is, thats the problem.
@AerLingus High volume is the concern I guess..
My query is formalising a complaint and trying to get my bag back. Currently to my knowledge it remains at a residential address in Guilford, CT, 3500miles away. Its day 19 and no one can tell me when I will get it back or offer to resolve
@AerLingus 2hours and no response on VA๐ Emailed Lynne Embleton, Marc Giles @marcogiles and Susanne Carberry. We're day 19 on #thelostluggagefiles
Any danger of @AerLingus trying to pro-actively resolve and contact me.. ๐ซ
@AerLingus Iโve already done this, with no resolution. Iโm currently doing it again, still no resolution. Multiple international phone calls (me initiating) still no resolution. Going well ๐ด
@AerLingus It transpires that the bag never left my outbound destination (Manchester) on November 19th. 17days and counting.. ๐งณ๐คซ
Also never had any one from @AerLingus contact me to formally apologise for the inconvenience.
2week holiday, no bag or willingness to resolve, classy ๐
@AerLingus Given the continued lack of action, I think a call to try and resolve would be the very least you could do, to explain how you may wish to resolve and how it came about, that my bag remains 3500miles away when I was assured it was back in the UK and set to be "expedited" back ๐ง
@AerLingus Or maybe you could call me to discuss? Already gone through live chat multiple times whilst on holiday, only to be sent a form to fill in.. ๐