Andrew Eiduks

[Andrew Eiduks @AndrewWE87]

🚨 £15,000 Engine Bill on a 15-Month-Old Land Rover Discovery Sport — Is This Really Premium Customer Service?

After more than 20 years of family loyalty to Land Rover and owning our second Discovery Sport, we never imagined we’d be left in this position.

Our 15-month-old Discovery Sport suffered a cam belt failure, followed by an engine fault — and we are now being told to pay £15,000 for a replacement engine because the car exceeded a servicing mileage tolerance by 385 miles.

Here’s the part that’s hardest to accept:

We booked the service as soon as the warning appeared, but the earliest appointment offered was over a month later. No one advised us to stop driving the car while waiting.
We were later told Land Rover expects owners to manually monitor mileage, predict dealer wait times, and effectively work around servicing delays to remain protected under warranty.
After Landrover rejected any support, we were given 48 hours to return the courtesy car, no collection offered, and no meaningful guidance on next steps.

My wife was also left waiting 3 hours at the roadside when the issue first arose.

What disappoints us most isn’t just the cost — it’s the complete lack of empathy, communication, or accountability from a brand we trusted and remained loyal to despite growing concerns around reliability.

A luxury brand should stand by loyal customers when things go wrong — not disappear when support is needed most.

We are now considering escalating this through the Motor Ombudsman and wider media channels.

Has anyone else experienced similar issues with Land Rover customer service or warranty support?

#LandRover #DiscoverySport #LandRoverDiscoverySport #JLR #JaguarLandRover #LandRoverOwner #LandRoverProblems #LandRoverService #LandRoverFails #CarProblems #CarComplaint #CustomerServiceFail #PoorService #CarIssues #AutoComplaint #VehicleProblems #CarRepair #Breakdown #ReliabilityIssues #Automotive #SUVProblems #LuxuryCarProblems

@LandRover @dicklovett @LookersLR